Billing and Recovery Officer

3 months contract with local authority

Responsibilities:

• Maintain current knowledge of Council Tax legislation, recovery laws, and related policies.
  


• Administer Council Tax recovery processes, including issuing notices and coordinating with external enforcement agents.
  


• Handle customer inquiries via phone, letter, and email, negotiating payment arrangements while ensuring high-quality customer service.
  


• Manage cases returned by enforcement agents and decide on subsequent actions.
  


• Assist in compiling statistics, reports, and testing new software releases for the Council Tax system.
  


• Collaborate with senior staff to ensure cohesive corporate debt recovery and enforcement strategies.
  


• Represent the authority in court for Council Tax liability cases as needed.
  


• Prioritize and manage workload to meet objectives, targets, and customer needs.
  


• Demonstrate awareness of equal opportunities and diverse behavioral, physical, social, and welfare needs.
  


• Perform any additional duties as reasonably assigned.
  

• Ability to comprehend complex legislation.
  


• Strong communication and negotiation skills, with the ability to make tactful and diplomatic decisions.
  


• Proven initiative in achieving targets and deadlines, using discretion and judgment.
  


• Capability to prioritize large volumes of work, focusing on urgent and vulnerable cases while maintaining accuracy.
  


• Strong organizational and time management skills.
  


• Awareness and understanding of equal opportunities and diverse needs.
  


• Ability to work collaboratively within a team and adapt flexibly to work demands.
  


• Experience in processing Council Tax accounts and recovery work.
  


• Demonstrable knowledge and experience with Academy software.