Billing Manager

NEW UK Billing Manager position available at one of our prestigious international law firm clients who have a strong presence in London. The London Finance function is made up of c.70 people across key areas of finance and the Billing Department plays a critical role in managing work in progress (WIP), bill production and processing, collections, and providing billing and debtor statistics to the partnership. It also oversees the registration and maintenance of client, matter, and fee earner records.

As the UK Billing Manager you will be lead the Billing team in London (3 people), which will involve overseeing the processing and submission of bills using 3E, maintaining billing records, resolving billing queries, and supporting fee earners and PAs with technical billing issues. You will also have an experienced team of Revenue Controllers reporting into you (5 people) although you will be less involved in revenue control day to day.

Key Responsibilities

• Supervise and support the team providing training and performance management.
• Liaise with Partners, Fee Earners, PAs, and clients to resolve billing queries and ensure compliance with client billing guidelines.
• Ensure adherence to UK VAT laws, SRA Accounts Rules, and international financial controls.
• Develop and implement billing policies, procedures, and best practices.
• Monitor Work In Progress (WIP) and ensure timely billing.
• Collaborate with finance, compliance, and legal operations teams to support audits and reporting.
• Drive process improvements and automation initiatives to enhance billing efficiency.
• Provide monthly and ad hoc billing reports and analysis to senior management.

Experience needed:

• Currently in a Billing Manager, Supervisor, or Team Leader role in a law firm.
• Experience with WIP management and revenue control.
• Strong communicator, confident engaging with partners and presenting to groups.
• Calm under pressure, solutions-focused, and able to see the bigger picture.
• Proactive mindset with a focus on continuous improvement.
• Comfortable with occasional hands-on work during busy periods.
• Knowledge of Elite 3E (preferred), or similar legal finance systems.
• Familiarity with e-Billing platforms and processes.
• Understanding of SRA compliance requirements.

(Hybrid - 3 days in office: Mon/Tues/Wed)

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