Billing Support Associate

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Join Our Team as a Billing Support Associate!

Wavenet is a leading telecoms and technology company based in Solihull, renowned for providing exceptional 24/7 support and a wide range of innovative solutions in voice, data, cloud, security, and mobile services. With around 2,000 dedicated colleagues, we are a trusted partner for businesses across the UK.

Role Purpose:

As a Billing Support Associate, you will deliver outstanding customer service by promptly resolving billing issues and maintaining accuracy in our processes. This role is perfect for someone looking to launch their career in a vibrant, fast-paced environment.

Key Responsibilities:

• Customer Service Excellence: Resolve billing queries quickly and professionally, ensuring a positive customer experience.
• Effective Communication: Engage confidently with internal teams and customers via phone and email.
• Problem Resolution: Investigate billing issues and implement timely, accurate solutions.
• Continuous Improvement: Identify patterns in queries and recommend process enhancements.
• Queue Management: Prioritise billing tasks to meet SLAs effectively.
• Ticket Handling: Manage over 1,500 tickets monthly within our order ticketing system.
• Billing Operations: Process new billing entries, apply charges, and create credits.
• Administrative Support: Assist with various administrative tasks related to billing operations.

Skills & Competencies:

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritise and manage high volumes efficiently.
• Attention to detail and accuracy in billing processes.
• Proactive approach to process improvement.

The Successful Candidate Will Have:

• Prior administrative experience, ideally in a telecoms environment.
• Excellent interpersonal skills with effective communication at all levels.
• A collaborative spirit and the ability to work with diverse teams.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• A customer-focused mindset and a "can-do" attitude.
• Eagerness to learn and develop in a supportive environment.

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team at [email protected] for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.