BMC Remedy Consultant

The Role: BMC Remedy Consultant
Salary: circa £70K with Car allowance , Bonus and extensive Blue Chip Benefits
Location: Remote (with ability to travel to client site)

The Opportunity:
Due to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancy
The Role:
Configuring all Remedy Service Level Management scenarios
Developing Service Catalogue improvements within a Digital Workplace
Configuring Remedy workflows to support process improvements.
Remedy development and administration
Remedy API integration
Configuring SLAs within Remedy

The Person:
• Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows
• Experience in translating high level process requirements into detailed process implementations within Remedy
• Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments
• Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processes
• Strong requirements gathering and presentation skills
• Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management
MUST be SC cleared or be eligible for clearance