Bodyshop Advisor - Leeds

We’re looking for a Bodyshop Advisor to join our Bodyshop team,
based in Leeds.

About You

As a Bodyshop Advisor you will be have excellent organisation skills and be able to manage the demands of
multiple duties.

Your duties will include dealing with all customers in a
professional and prompt manner whilst portraying a positive first impression of
the Bodyshop Department. You will be the first point of contact for customer
bookings into the body shop, providing regular updates in relation to the
progress of the work completed as well as making contact on notification of
repairs, arranging estimates, ordering parts and managing the courtesy cars and
diary.

You will be expected to match, create and ensure the final
invoice is correct and issue the guarantee for the repairs subject to a final
QC process. Reviewing and chasing existing debts owed to the company by its
work providers and liaising with the accounts department. You will need the
ability to prioritise your workload along with a strong attention to detail are
essential in this role.

Whilst you do not need an extensive technical knowledge you
would ideally have some administrative experience and a basic understanding of
administration in an automotive setting.

More importantly, you will be a person with high standards of
customer service, a positive and effective communicator and be able to
consistently adhere to strict processes. You will be liaising with customers,
work providers and your Bodyshop team, maximising the performance of all
aspects of the job. This is a busy but rewarding role, requiring a committed and
reliable work ethic, alongside a desire to enjoy the role and work within a
great team.

Customer care is key to our operations and demonstrating
great awareness in this area is essential. 

You must hold a valid UK driving license

• Bonus
  based on achieving budget.
  
• World -class
  training provided from our own trainer and our brand partners
  
• 30
  days annual leave inclusive of 8 bank holidays, with average commission
  paid during your annual leave.
  
• Preferential
  rates for servicing and repairs on your family and friend’s cars.
  
• A
  workplace pension scheme.
  
• Up
  to £1000 referral scheme.
  

Hours (45 hours):

Mon – Fri 8:00 – 17:30 (45 hour week, 30 minute lunch)

Saturdays as overtime as requested and in line with business
needs