Booking Coordinator

Please note this is a Fixed Term Contract role for a period of 12 months

NWEH specialise in delivering clinical trials driven by Electronic Health Record (EHR) data. We are the world leaders in this field. By maintaining close relationships with academia and the NHS whilst working alongside global pharmaceutical companies we create new market standards for the evaluation of healthcare interventions.

Located within Manchester Science Park, NWEH are looking for talented, innovative, and passionate people. This is an excellent opportunity to join a pioneering organisation, helping to redefine how electronic healthcare data is used to benefit patients and facilitate new models of clinical research.

Job purpose

As a Booking Coordinator, you will work closely with an established team, reporting to the Engagement and Patient Coordination Lead. Your primary role is to support study teams and partners in facilitating efficient and participant-focused clinical research. This includes but is not limited to contacting patients who may be eligible for clinical trials using the Dynamics/Booking Management System providing both office and field-based support. You will manage study trackers, as well as administrative tasks within the Dynamics/Booking Management System. A key responsibility is maintaining patient safety and data integrity while showing commitment and respect to all NWEH stakeholders. The nature of the work is unpredictable, and you will be expected to be flexible and responsive to manage various aspects of the job at short notice. You will be expected to participate fully in your own personal development, and you will work towards achieving individual goals and team targets.

Key accountabilities:

• Patient appointment scheduling.


• Work across multiple booking systems.


• Management of Dynamics/Booking Management System.


• Achieve set targets for bookings and conversion rates.


• Management of activity logs and reporting tools.


• Maintenance and Management of central email accounts.


• Attend team/Company update meetings as required.


• Polite, efficient, and appropriate communications.

Responsibilities:

• Responsible for high quality data capture throughout the course of the study in accordance with the protocol, ICH GCP and all appropriate regulations and Research Governance Framework ICH GCP - ICH harmonised guideline integrated addendum to ICH E6(R1): Guideline for Good Clinical Practice ICH E6(R2) ICH Consensus Guideline GUIDELINE FOR GOOD CLINICAL PRACTICE (ich.org)  Ensure familiarity with risk issues pertaining to confidentiality of participant and research related documentation (https://gdpr.eu/gdpr-in-2020/ )


• Coordination of study specific tasks across multiple sites as dictated by business needs and delegated responsibilities.


• Escalation of study related issues or non-conformance.


• Development and utilisation of trackers and spreadsheet tools specific to study requirements.


• Participate/Support internal and external audits and inspections as required.  Support and execute all activities in line with ISO standards where relevant (ISO 9001:2015).


• Ensure compliance with NWEH and local policies/guidelines and Standard Operating Procedures (SOPs) to ensure all procedures are followed correctly.


• Appropriate escalation of any issues which may affect delivery of the study within specified timelines.

Person Specification

Essential:

• Minimum 5 GCSEs including English and Maths (or equivalent).


• Evidence of strong IT skills using Word, Excel and Outlook.


• Experience of working in a target-based environment.


• Strong time management and organisational skills.


• Excellent communication and interpersonal skills.


• Excellent telephone manner.


• Attention to detail and accurate data entry skills.


• Ability to remain calm whilst working under pressure.


• Ability to manage multiple tasks and changing priorities.


• Ability to empathise and engage with patients.


• Demonstrable problem-solving skills and solution focussed.


• Highly pro-active and motivated by targets.


• Full driving licence and willingness to use own car (mileage recompensed following policy) and insure car for business use.


• Demonstrate a positive and flexible approach.


• Willing to undertake Disclosure and Barring Service (DBS) check

Desirable -

• Understanding of the healthcare sector.


• Knowledge of NHS Research and Development.


• Knowledge of Good Clinical Practice.

Benefits:

• 27 day’s annual leave, increases with length of service.


• Hybrid working policy.


• Flexible working hours.


• Health cash plan.


• Wellbeing support.


• Life assurance.


• Stakeholder pension scheme.


• Positive and supportive environment.


• Access to training resources.


• Exposure to different industries.


• Access to collaborative workspace.