Bookings Administrator - itison venues

Bookings Administrator - itison venues - Glasgow

itison venues are proud owners of some of Glasgow’s best-loved spots: Sloans, Brel & Maggie’s Rock’N’Rodeo

We’re currently looking for a Bookings Administrator to join our Bookings & Events Team based in Sloans. The role will be across a 7-day rota working approx. 45 hours per week.

This is a really exciting opportunity for anyone who is an administration whizz, has a great eye for details, is looking to work in our very unique venues and join a fantastic company where every day is different. 

The core missions of the Bookings Administrator

We’re looking for a talented, positive, and dedicated all-rounder with a minimum of two years' professional experience to:

• Be responsible for managing incoming phone & email reservations and enquiries/event administration/office paperwork
• Deliver exceptional customer service from the crucial first point of contact with our new & existing customers
• Accurately record details in the booking system & drive sales for all existing and potential customers

Skills & Experience

• 2 years working in a customer-facing role ideally in hospitality
• An exceptional telephone manner & faultless communication skills
• Love working in a fast-paced exciting environment
• Have excellent organisational skills, with a methodical & meticulous approach to your work
• First-class written and verbal communication skills
• A great planner who can work to tight deadlines
• Proactive approach with loads of common sense and initiative
• A passionate self-starter with the ability to manage a busy workload autonomously within a fast-paced, ever-changing environment
• An all-rounder, able to turn your hand to whatever is needed and deliver results
• Willingness to work flexible hours at busy event times
• Energetic, friendly, fun and fearless

It would be great if you have experience with Collins Booking System and Tonic POS system, however this isn’t essential.

The salary and benefits package

• £28,600 per annum, with potential to rise after successful 6-month probationary  
• Private Healthcare
• Salary exchange smart pension scheme
• Employee assistance programme
• Annual learning grant
• 50% off food & drink at itison venues
• 15% off at itison.com
• Complimentary tickets to GlasGLOW, Drive-in Movies & other itison major events
• Two team socials per year
• Part of an independent group, delivering exceptional experiences and having fun in the process.