Bookings Assistant - Oriam

Role Title: Bookings Assistant

Grade and Salary: Grade 4, £24,215 - £26,707 per annum

FTE and working pattern: Full-time (35hrs per week) Open-ended

Reward and Benefits: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday). Use our total rewards calculator:  https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About our Team

Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.

Purpose of Role 

The Bookings & Events Assistant will support the department to proactively sell all Oriam services to identified audiences

Key Duties and Responsibilities 

• The Role holder will proactively sell all Oriam services to prospective customers, focusing on bookings & events 
• The role holder will work with Hire Agreement contracts to enhance experience and additional selling 
• The role holder will support Admin services managing day to day enquiry's 
• The role holder will help with customer engagement and delivery excellent customer service 

Person Specification 

These are the criteria on which the short-listing and recruitment selection will be made.

Essential

1. Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience 
2. Experience of working within a similar environment as outlined above 
3. Competent in the use of relevant IT packages 
4. Well-developed interpersonal skills 
5. Demonstrable professional and proactive approach to sales activity, including calls and in person meetings 
6. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment 
7. Demonstrable provision of excellent customer service 

Desirable

1. Educated to SCQF Level 6 or equivalent qualification 

How to Apply

Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV

Applications can be submitted until 23:55 on Monday 24th August 2026.

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.  Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.