Bookings Co-ordinator - Business Administration Apprenticeship

Level 3 Business Administration Apprenticeship - JN Recruitment

About the Employer

We provide care and support for individuals with various diagnoses including autism, learning difficulties, attachment disorders, self-harm, challenging behaviours and more. Our residential care homes are specifically designed to cater to the needs of individuals, offering a range of healthcare services and person-centred support.

About the role

Key details:

• Hours: Monday to Friday, 8.30am to 4.30pm, 37.5 hours per week


• Wage: £7.55 per hour 


• Location: Suite 11, The Old Foundry, Walsall, WS1 3BZ


• Apprenticeship Standard: Level 3 Business Administration 


• Duration: 16 months

Overview of the role

We are seeking a skilled and organised Bookings Co-Ordinator, to join our team. The ideal candidate will be responsible for managing, organising and analysing our rotas. You will communicate with staff and home managers to ensure our homes are safely staffed.

Key Responsibilities:

• Oversee staffing rotas for 13 residential homes across the West Midlands


• Allocate and book shifts for support workers and senior support workers


• Ensure homes are safely staffed with correct staffing ratios to keep young people safe


• Be responsible for 4 to 5 of the 13 homes, split into regions


• Ensure rotas are accurate and up to date


• Liaise with managers to discuss staffing needs


• Communicate effectively with staff and managers
  

The role also comes with the responsibility of being on call for the staffing of the homes. This is split with the team and rotated, the shift pattern for on call is:

Example: 

Monday & Tuesday - Colleague 1
Wednesday & Thursday - Colleague 2
Friday, Saturday & Sunday - Colleague 3

Apprenticeship Summary:

• You will work towards your Level 3 Business Administrator qualification across a total duration of 18 months!


• Training provider: LMP Group: https://lmp-group.co.uk/ 


• All online/remote learning, no classroom or college day release


• An allocated tutor will support you throughout the apprenticeship!

About the Candidate 

Skills & Personal Qualities Required:

• Excellent written and verbal communication skills


• Strong organisational skills


• Strong attention to detail
  


• Proficiency with Google Sheets & Microsoft Excel
  


• Ability to perform data entry accurately 


• Confident telephone manner with a familiarity of phone etiquette in a professional setting

Qualifications Required:

• GCSE or equivalent English (Grade 4) essential


• GCSE or equivalent Maths (Grade 4) essential

Experience Required: 

• Experience in a role which involved administrative tasks is desirable 

Apprenticeship Overview

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

• Milestone 1. The Organisation - (Aims, Values, Policy)
  


• Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
  


• Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
  


• Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility).
  


• Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project).
  


• Milestone 6. Preparation for End Point Assessment

Next steps & Pre-employment checks

• (Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further.


• Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

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