Boutique Assistant, Harrods (Seasonal FTC)

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

JOB MISSION

As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.

MAIN RESPONSIBILITIES

Client Welcoming and Waiting Time Management

• Upholds the Cartier image by always maintaining professional demeanour
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area.
• Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique

Sales Assistance

• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling with payments

Daily Boutique Operations

• Ensures the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Support with stock inventories, price labelling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Order boutique facilities (bags, drinks, edition material, office facilities, etc.)

JOB REQUIREMENTS

• Experience in client service role (within the luxury industry is preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)