Bowl Receptionist - Full Time - Guildford Spectrum

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.  We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.  We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.  You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow.  Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Bowl Receptionist to join the team. You will be working in co-operation with the Bowl Duty Manager and the team in all aspects of the operations of the Bowling Alley. We are looking for someone to support the Duty Managers to ensure the facilities are operating within required standards of quality and customer service. You will be customer focused, and able to deliver exceptional customer service at all times.

We are looking for fun, dynamic and enthusiastic individuals to be part of the Freedom Leisure team. We want our employees and customers to have the best experience possible. So if this sounds like you, we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday - Sunday (rota basis)

• To support the supervisory team in the effective operation of the Bowling facilities on a day-to-day basis.
• To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems.
• To contribute to operating the Bowling facilities in a professional and business orientated manner, in accordance with the organisations aims and objectives.
• To assist the Bowl Duty Manager and Assistant Bowl Manager to explore business initiatives to further enhance and develop the services provided to our customers and further increase upon our facility utilisation.
• To monitor, train, supervise and ensure that standards of customer service and personal presentation are maintained
• To answer queries and deal with enquiries from members of the public about the activities offered at Spectrum Bowl and within Spectrum as a whole and to ensure that staff members receive regular briefings regarding promotions and events taking place.
• To undertake administrative responsibilities and physical operations of the Bowl or any area of the facility as part of the Bowl Receptionist role.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.

Closing date: 5th September 2025

Salary: up to £23,555 per annum