Branch Assistant (Customer Service & Operations)

Branch Assistant (Customer Service & Operations)

Location: Staines

Monday to Friday | Full-Time | Free On-Site Parking

About the Role

We are looking for a proactive and customer-focused Branch Assistant to join our friendly team in Staines on a temporary-to-permanent basis.

This is a varied and hands-on role that combines customer service, hire administration, warehouse support, and basic office duties. No two days are the same, making it an excellent opportunity for someone who enjoys working in a fast-paced environment while building valuable experience within branch operations and the hire industry.

As a Branch Assistant, you will be one of the first points of contact for customers, helping to ensure the smooth running of the branch while delivering outstanding service at every opportunity.

Key Responsibilities

Welcome and assist customers in person, over the phone, and via email
Process sales and hire transactions accurately using branch systems and tills
Manage hire bookings, off-hires, returns, and associated administration
Pick, pack, and prepare customer orders
Receive deliveries, check goods in, and assist with stock control
Replenish stock and maintain a clean, safe, and organised branch environment
Provide product and hire advice to customers
Complete administrative duties including data entry, order processing, and system updates
Support the wider team in achieving branch operational and sales targets

What We're Looking For

Previous experience within customer service, retail, trade counter, warehouse, hire, or branch operations
Experience within the hire industry would be advantageous but is not essential
Knowledge of building, plumbing, or construction products is beneficial
Confident using computer systems and Microsoft Office
Strong communication and organisational skills
A positive, reliable, and team-oriented attitude
Willingness to learn and take on a variety of tasks across the branch

What We Offer

Monday to Friday working pattern with no weekend work
Temporary-to-permanent opportunity
Full training and ongoing development
Free on-site parking
Opportunity to gain valuable experience within the hire industry and branch operations
Long-term career progression for successful candidates

Apply Now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Only candidates based in UK and eligible to work in UK are allowed