Branch Manager

Branch Manager (Service Manager)
Smart Workforce Solutions
Swansea | Permanent
£43,600 P/A Package including Benefits

Are you a driven leader with a commitment to delivering outstanding service to clients in the industrial sector? Smart Workforce Solutions is seeking a dedicated Service-Led Branch Manager to lead our established team in Swansea.

Role Overview:
As the Branch Manager/ Service Manager, you will take charge of our well-established branch of friendly Recruiters. You will lead and manage all aspects of branch operations, ensuring exceptional service delivery to our clients in the industrial labour market with a strong focus on client management, recruitment, P&L, team leadership, and operational excellence.

Key Responsibilities:
Lead and motivate a team of recruiters to achieve their full potential.
Work with Sales & Marketing to develop and implement strategies to drive growth and client retention.
Take ownership of a P&L, ensuring profitability targets are met and exceeded.
Cultivate relationships with key clients and stakeholders in the industrial market.
Provide leadership and guidance to ensure the branch operates efficiently and effectively.
Work with Recruitment Director to create succession plan for the team
Carry out market insight analysis to support client communications and recruitment
Candidate management; Flexible workforce management, Performance management, payroll deadline management.
Support the Sales teams with new business opportunities and provide a healthy pipeline of leads and market knowledge
Maximise growth through existing and lapsed business and manage retention of existing client base
Participate in finalising relevant new business deals

Skills & Experience Required:
Successful career history within the recruitment industry, with a proven track record of achievement.
Expertise in client retention and operational management.
Previous experience managing within a recruitment business, with a successful operational billing background.
Proven ability to develop and manage recruiters

Why Join Us:
Base Salary- £40,000 P/A
Car Allowance- £3600 P/A
Opportunity to lead an established branch and drive its success in the industrial market.
Competitive bonus from day one
Medical Cash Plan – Including Health Screening, dental cover, chiropractor and much more
Discount off wellbeing and alternative therapies & treatments
Optical Cover
Life Assurance
Company Award Events- held at a surprise location each year!
High Street Rewards, Vouchers and Cashback
33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition- Spring Ball 2024!
Accredited training courses
24 Hour Counselling, Advice line & CBT
Corporate Charity Days off- paid time to help your local charity
Supportive and collaborative team environment.

If you are a motivated people manager with a passion for the recruitment industry and a desire to provide outstanding service, we want to hear from you.
Apply now to join our team as a Service Manager and take the next step in your career.