Branch Managers

A long‑established and reputable home‑improvement installation business is seeking an experienced Branch Manager to lead operations at its busy New Malden branch. I am supporting them in finding a confident, hands‑on leader who can manage a small team, drive branch performance, and ensure exceptional customer service.

The Role

This position oversees the full day‑to‑day running of the branch, including customer enquiries, sales, administration, scheduling installations, and supporting a team of five. It is a practical, hands‑on role that includes occasional lifting of products and developing strong product knowledge across the company’s range.

Key Responsibilities

Managing a team of five and overseeing daily workflow

Handling customer enquiries and product sales across garage doors and related home‑improvement products

Responding to emails and managing all branch communication

Answering telephone enquiries from customers, colleagues and suppliers

Providing face‑to‑face customer service

Checking deliveries and ensuring accuracy of stock received

Supporting operational tasks including occasional heavy lifting

Essential Skills & Competencies

Sales experience within a customer‑facing environment

Leadership experience with the ability to motivate and support a small team

Strong organisational skills and the ability to prioritise effectively

Excellent written and verbal communication

IT literate

Team‑focused approach

High attention to detail

Full UK driving licence (up to 3 points acceptable)

⭐ Desirable Backgrounds

Experience in garage doors, construction, builders’ merchants, home improvements, or similar product‑led installation environments.

Hours

Monday – Friday: 7.30am – 5.00pm

Saturday: 9.00am – 12.30pm (rota basis)

Benefits

£45,000 per annum

Monthly, quarterly and annual performance‑related bonuses

Company car

Company mobile phone

5 weeks’ holiday + bank holidays

Company pension contributions

Company cash health plan

Supportive working environment and full training provided

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Only candidates based in UK and eligible to work in UK are allowed