Branch Operations Manager

Role: Branch Operations Manager

Location: Watford, Hertfordshire

Sector: Construction Supplies

Salary: £48,000-£50,000 (negotiable) + performance bonuses + benefits

Full time Branch Operations Manager position for a national distributor of construction materials based in Watford.

Operations Manager Role:

Reporting into the Branch Manager, as the Branch Operations Manager, you will be responsible for all transport and warehouse activities on the site to ensure that all operations are carried out efficiently and effectively.

You will be responsible for undertaking people management responsibilities for the team, providing leadership, coaching and development, all while monitoring and reviewing legislation related to health and safety, transport, the environment and ensuring all site activities operate within their parameters.

You will also be required to monitor and control operational costs - communicate budgets, KPI's and SLA's and ensure they are monitored and adhered to.

The Role:

As Branch Operations Manager, you will be responsible for:

• Overseeing all transport and warehouse operations, supporting the Warehouse and Transport functions to ensure efficiency and effectiveness
• Providing leadership, coaching, and development to the team
• Monitoring and reviewing health and safety, transport, and environmental legislation
• Controlling operational costs and adhering to budgets, KPIs, and SLAs Reporting directly to the Branch Manager

Key Responsibilities:

• Support day-to-day warehouse and transport operations
• Ensure sufficient resource coverage and plan for future requirements
• Identify and implement process improvements
• Maintain open communication channels with stakeholders
• Help set warehouse strategy and objectives
• Monitor and control operational costs
• Generate performance reports
• Lead, motivate, and conduct performance reviews for team members
• Manage recruitment and address performance issues

• Ensure adherence to health and safety, environmental, and transport legislation
• Maintain and update staff HSEQ training records
• Deliver staff inductions and identify training needs
• Oversee branch maintenance and security
• Ensure proper stock rotation and quality control procedures
• Maintain a clean, tidy, and safe working environment Investigate accidents and generate reports

Requirements:

• Customer-focused with a strong 'can-do' attitude
• Excellent communicator and team player
• Professional, detail-oriented, and results-driven Flexible, proactive, and commercially aware

• Experienced in people management
• Strong numeracy and literacy skills
• Proficient with IT, particularly MS Office
• Forklift license
• Knowledge of Operator License Legislation

Health and safety awareness

• Salary up to £50,000 (more dependent upon experience)
• Company bonus scheme
• Company pension scheme and other benefits

What next?

For further information on this Branch Operations Manager position please apply online and we'll be in touch to discuss the role.