Branch Operations Manager

Branch Operations Manager

Location: Enfield
Job Type: Permanent
Hours of Work: Monday to Friday, 7am - 4pm
Salary: £40,000 – £45,000 per annum

People Solutions are currently recruiting for a Branch Operations Manager to join our well-established client based in Enfield on a full-time permanent basis.

This is a fantastic opportunity offering a highly competitive annual salary and excellent prospects for growth and career progression within a fast-moving and service-focused organisation.

Benefits

• Company pension
• Free on-site parking
• Progressive company culture with a strong team ethos
• Opportunity to work within a well-respected, national business
• Modern, clean, and well-equipped working environment

Day-to-Day Duties

• Reporting to the Area Operations Manager, the Branch Operations Manager will:
• Oversee all branch operations ensuring customer service, delivery, technical support, and installations are delivered to high standards
• Achieve KPIs including 95%+ on-time delivery rate, 40%+ NPS monthly, and 100% compliance on audits
• Monitor and improve productivity across the team to ensure full daily route execution
• Coordinate stock control and PO management, ensuring accuracy in stock counts, movement recording, and financial reporting
• Drive continuous improvement in efficiency, customer satisfaction, and cost per delivery metrics
• Maintain safety and compliance of the site, fleet, and operational practices, supporting the Health & Safety and Fleet teams
• Collaborate cross-functionally with planning, supply chain, customer service, and sales teams
• Handle customer complaints and NPS feedback, ensuring rapid resolution and service improvement
• Ensure adherence to DVSA standards, maintain fleet records, and control related operating costs
• Plan annual leave and staffing effectively to support seasonal business demands
• Step in to support with warehouse or delivery activity when needed

Essential Skills

• Proven experience managing a logistics, warehouse, or branch operations team
• Strong leadership and organisational skills
• Excellent verbal and written communication abilities
• Commercial awareness with the ability to control budgets and improve cost efficiency
• Sound understanding of service operations and planning systems
• High level of attention to detail and ability to multi-task
• Able to work under pressure and to tight deadlines
• Competent in monitoring compliance and health & safety

Desirable Skills

• Previous experience within UK logistics, delivery, or distribution sectors
• Understanding of route planning, courier management, and fleet maintenance
• Knowledge of ERP or route scheduling software
• Familiarity with DVSA and industry standards

Training

• Full onboarding and paid induction programme
• Ongoing training and development opportunities
• On-the-job support from experienced leadership team
• Compliance and safety training in line with company standards

Contact

• If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process