Branch Operations Manager

Aka Recruitment are proud to be working with a successful automotive aftermarket parts business to bring you this exciting Parts Branch Operations Manager position based in Derby. Working within a busy and established branch, you will take responsibility for the smooth and efficient day-to-day operation of the branch, ensuring high standards across customer service, stock control, team performance, health & safety and operational efficiency. This is a fantastic opportunity for an experienced automotive parts professional looking to take the next step in their career, with a competitive salary starting at £35,000k, bonus opportunities and excellent long-term career prospects.

Job Duties Include:

• Take overall responsibility for the day-to-day operational performance of the branch.


• Lead, motivate and develop the branch team to deliver excellent customer service and operational standards.


• Ensure the branch operates efficiently, with a strong focus on productivity, accuracy and profitability.


• Oversee stock management, ensuring accurate stock levels, effective ordering and minimal stock discrepancies.


• Monitor goods-in and goods-out processes, ensuring parts are received, stored and dispatched correctly.


• Ensure customer orders are processed accurately and delivered within agreed timescales.


• Work closely with the sales team to ensure strong communication between sales, warehouse and delivery operations.


• Monitor branch KPIs and identify opportunities to improve efficiency, service levels and overall performance.


• Manage and resolve operational issues quickly and effectively.


• Maintain strong relationships with trade customers, suppliers and internal departments.


• Ensure the branch is maintained to a high standard, including warehouse, trade counter and customer-facing areas.


• Take responsibility for Health & Safety, ensuring all branch procedures and company policies are followed.


• Support recruitment, onboarding, training and development of branch employees.


• Coach and mentor team members, encouraging a positive, accountable and high-performing culture.


• Assist with implementing company initiatives, operational improvements and new processes.


• Monitor branch costs and resources, ensuring the operation remains commercially efficient.


• Work closely with senior management to achieve wider business objectives and continuously improve branch performance.

Requirements:

• Previous experience within the automotive aftermarket, motor factor or automotive parts industry.


• Experience in a Branch Manager, Operations Manager, Parts Manager, Assistant Branch Manager or similar position.


• Strong knowledge of automotive parts, branch operations and aftermarket processes.


• Proven experience managing and developing a team.


• Strong understanding of stock control, warehouse processes and logistics.


• Excellent organisational and problem-solving skills.


• Strong commercial awareness with an understanding of branch performance, costs and profitability.


• Excellent communication and customer service skills.


• Ability to remain calm and effective in a busy, fast-paced environment.


• Good IT skills and experience using branch management or stock control systems.


• Full UK Driving Licence.

Reasons to Apply:

• Competitive basic salary with performance-related bonus opportunities.


• Join a successful and established business within the automotive aftermarket.


• Genuine opportunity to take ownership of branch operations.


• Excellent career progression opportunities.


• Supportive and experienced senior management team.


• Ongoing product, operational and leadership training.


• Opportunity to make a genuine impact on branch performance.


• Friendly and professional working environment.


• Stable, long-term opportunity within a growing automotive business.

This is an excellent opportunity for an experienced Parts Branch Operations Manager looking to take the next step within the automotive aftermarket. If you're a strong people leader with a passion for operational excellence, stock management and customer service, this could be the perfect opportunity for you.

If you're looking for a role where you can take ownership of a busy branch, develop a high-performing team and make a genuine difference to the day-to-day operation, we'd love to hear from you.

To apply for this role please send your CV in confidence to us here at Aka Recruitment, job reference Aka3663