Brand Specialist - Bottega Veneta

We are seeking an experienced Brand Specialist to join the team at Dover Street Market - Second Floor

We are looking for a involves cultivating and maintaining relationships with clients both in-store and internationally. You will introduce Dover Street Market to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.

Key Objectives:

• Accountable for the Bottega Veneta space at DSM, a true ambassador for the bran
  


• The development of the Bottega Veneta client book and subsequent sales increase
  


• Creation of and subsequent retention of new clients both in store and internationally
  


• Setting the standard of the very best customer service levels at all times and presentation of the Bottega Veneta brand on the floor
  


• The achievement of key financial targets

Key Responsibilities:

• Ensuring the very best levels of customer service at all times


• Selling, directing and driving sales


• Offering a personalised shopping and styling experience to our Bottega Veneta and DSM clients


• Hosting events


• Delivering the monthly and seasonal sales targets working closely with the team to do so


• Ensuring that Bottega Veneta customers are added to the DSM Database


• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM


• Maintaining a Customer book of key customers and VIP’s specialising in the Bottega Veneta brand


• Responsible for delivery Bottega Veneta in depth training to store staff


• Providing feedback to Buying and Merchandising team on customer preferences and needs after collecting relevant information from sales associates


• Involved with staff training and ongoing presentations to store to re-iterate the importance strong focus of the collection.


• An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.
  

Skills / Knowledge:

• Specific understanding of the Bottega Veneta brand, aesthetic and consumer


• Retail sales and expertise within a luxury business


• Ability to clientele at a high level and set the example for other members of the DSM sales team


• Specific understanding of all collections and stock availability at DSM


• Client book of potential new business for DSM


• Knowledge of Retail Pro (not essential)

What We Offer

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.


• Generous clothing allowance.


• Up to 60% employee discount.


• 50% discount on all Rose Bakery food and drink.


• Access to Retail Trust, our Employee Assistance Programme.


• 24/7 access to our VirtualGP service.


• Cyclescheme and Eyecare Vouchers.

Equal Opportunity

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.