Breakdown & Recovery Co-ordinator

Breakdown & Recovery Co-ordinator

Location: Widnes

Salary: From £13.00 per hour (dependent on shift & experience)

Shift Pattern: 4 days on, 2 days off – 12-hour shifts (day & night shifts available)

Alternative shift patterns may be considered and discussed at interview.

Contract: Full-time, Permanent

About Us

Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.

The Role

We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally.

You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.

Key Responsibilities

Coordinate and deploy recovery resources efficiently across all active jobs
Monitor job progress through to completion
Manage driver workloads and map nearest available resources
Answer and manage high-volume inbound and outbound calls
Liaise with administrative staff and recovery teams
Raise workload issues or operational concerns with management
Provide training and support to colleagues as required
Handle customer enquiries professionally in person and by phone
Ensure accurate documentation and compliant handling of personal data (GDPR)
Conduct property searches with integrity and confidentiality
What We’re Looking For

Strong communication skills (written & verbal)
Ability to work under pressure and remain calm in urgent situations
Excellent problem-solving and decision-making abilities
Strong organisational skills and attention to detail
Ability to work independently and as part of a team
Flexible, proactive, and positive attitude
Strong interpersonal skills and professionalism
Target-driven and comfortable working to deadlines
Understanding of health and safety requirements
Additional Information

Police Vetting is required for this role.
Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment.
Alternative shift patterns may be considered and discussed at interview.
Benefits

Online employee portal which including employee discounts
Online training courses to all staff
To Apply

If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply
Only candidates based in UK and eligible to work in UK are allowed