Breakfast Supervisor

We are currently recruiting for a Breakfast Supervisor to join our One Square Team at the Sheraton Grand Hotel & Spa, working over 5 days out of 7 including weekends and with early starts from 6am. 

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin bar in Edinburgh, One Square. Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.

Role:

The principal role of the Breakfast Supervisor is to ensure the smooth running of the breakfast service in One Square  and following service to ensure once the restaurant is set up and ready for the next sevice as well as supporting lunch service to ensure this runs smoothly.  On shift you will ensure that the team is working together to ensure optimum service and that guest needs are met.  you should ensure  grooming and attire of staff is reviewed on shift and rectify any deficiencies. Other duties and responsibilities include to complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Liaise with the Executive Chef and senior kitchen team to ensure that the food offering is to standard.

Essential Functions 

• Provide excellent guest service by discovering guest’s needs and acting on these needs promptly, effectively and with confidence.


• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.


• Help to develop and lead an empowered environment for the waiting team  by providing support, knowledge, advice and direction.


• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.


• Implementation and monitor of internal SOP’s and global Brand Standards in order to increase service efficiency 


• Allocate and monitor (where necessary) daily tasks to ensure all associates are utilised constructively at all times.


• Work with the senior team to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team, committed to both Hotel and departmental goals.


• To take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures.


• Hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements

 We are looking for someone who is ready to take the next step in their career. Ideally the successful candidate will have experience within a 5 star environment. Previous supervisory experience would be preferred.

• Must possess basic computational ability.   


• Knowledge of hotel policy and fire-safety procedures.


• Ideally you will already have supervisory experience 


• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.


• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.


• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.


• Have the ability to monitor and maintain other bar server to ensure the upkeep of 5 star standards.


• Excellent command of English language (verbal and written)


• Excellent organisational skills, ability to work to deadlines and a flexible approach to work load and hours

So why work for the world’s largest hospitality company?

• A competitive salary plus free meals whilst on duty.


• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service


• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.


• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!


• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub


• 50% off Spa Treatments and £50 gym membership within our One Spa!


•  24/7 and employee healthcare plan with access to Mental Healthcare first aiders


• Refer a friend to work with us and receive a £500 bonus 


• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities


• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual