British Sign Language (BSL) Passenger Service Agent (PRM) - Gatwick Airport

Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a BSL Passenger Service Agent, you’ll support travellers who need special assistance – helping them through the airport with care and professionalism.

What’s on offer:

• £17.00 per hour (paid weekly)
• Shift Pattern: 4-on / 4-off rolling rota
• Shift Timing: 08:00 am to 20:00 pm
• Weekly pay (every Friday)
• Full training and airport pass provided.
• Temp to Perm (performance-based)

Key responsibilities:

• Interpret British Sign Language from the aphonic, but hearing, BSL user employee into spoken English during their shifts, including meetings, events, training sessions, and other engagements.
• Working with said employee on their shifts (4 days on 4 days off, 8am to 8pm) helping passengers with Reduced Mobility (PRM), employees, clients, or community members. This includes pushing wheelchairs.
• Maintain cultural sensitivity and confidentiality across all interactions
• Stay current with best practices and updates in sign language interpreting

The Airport is operational 7 days per week and candidates will be working on a 4 on 4 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 08:00am. This could be subject to change!

An example of the shift hours:

Day 1: 08:00 to 20:00

Day 2: 08:00 to 20:00

Day 3: 08:00 to 20:00

Day 4: 08:00 to 20:00

4 days off

Skills and Experience Required:

Essential

• Experience in live interpretation from BSL to English (BSL level 3 or higher)
• Strong knowledge of Deaf culture and British Sign Language nuances
• Excellent listening and communication abilities
• Adaptability in fast-paced or emotionally charged environments
• Empathetic and respectful approach to inclusion
• Deliver excellent customer service
• Basic IT Skills

Qualifications & Licences  

Essential

• Level 3 British Sign Language/English Interpreting or equivalent
• Strong willingness to improve higher than level 3

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!

Optime Group is acting as an Employment Business in relation to this vacancy.