Broker Ops Manager

Job: Broker Operations Manager
Salary: £58,000
Location: HYBRID London/ home
Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the broking teams in an operational capacity by ensuring efficient processes and practices are in place and are adhered to within a busy department. Also, to be overseeing the day to day running of the team and provide support to senior management through the strategic development of the team .
Main Duties:
Effective day to day oversight of the team
Hiring of new staff
Daily oversight of workloads and effectively manage team trays to meet daily / weekly and monthly SLA's
Resolution of internal or external complaints or escalations
Production of team MI for senior management
Coach, Mentor and development of team
Work as part of a management team to agree and implement system enhancements
Work as part of a management team to agree and implement the strategic development to the department
Establish and implement effective controls to monitor the day-to-day activities of the team.
Ability to step in and assist team members with day-to-day activities including processing and production of documentation
Checking formal documents (including, but not limited to, BIDs, Certificates, Endorsements, MRCs, Policies etc.) for accuracy prior to processing and issuance of formal documentation to clients and markets
Ability to complete internal audits as per group procedures
Attend relevant London Market committee meetings or seminars where required
Assist other managers where required and step in and assist with the management of other teams where required
Production and analysis of daily / weekly and monthly reports relating to KPI's within the team, and reporting to management.
Key Skills/ experience:
Previous role within a similar position
High understanding of all London/ Lloyds Market procedures
Knowledge of the regulatory requirements of general insurance in operation at any time
Ability to find innovative solutions to technical coverage issues
Ability to delegate
Ability to complete tasks, including the checking of documentation and data with the highest standard of accuracy
Ability to apply own judgment and experience when making decisions or giving advice to clients, including when to refer to an alternative appropriate expert
Highly developed communication skills, both verbal and written, that are effective and meet business needs
The ability to prioritise workload and manage time effectively
Ability to work under pressure and to deadlines when required
Excellent Communication skills, writer and verbally
Ability to develop effective working relationships internally and externally
Ability to successfully manage a team ensuring Service levels and KPI's are always met.
Ability to work as part of a successful management team
What you need to know:
Permanent role
Remote working with 3 visits per month in London
Salary between £50,000 -£58,000
A great opportunity to join a growing organisation with lots of training and development opportunities.
A very inclusive and fair opportunities employer
REF: 9577
Interested? Please apply today and we will contact you by return.
MW Appointments has been recruiting in the Insurance market since 1992, so you will benefit from partnering with a market leader who possess in-depth technical understanding, comprehensive market in-sight, excellent market intelligence and well-established relationships with companies across the insurance sector.
MW Appointments is acting as an Employment Agency in relation to this vacancy.

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