Building Manager - Built To Rent

Our client is seeking a proactive and customer-focused Residential Building Manager to join their dynamic team. Reporting directly to the General Manager, you will be responsible for ensuring an exceptional living experience for all residents.

In this role, you will oversee the day-to-day operations of the building, ensuring it is maintained to the highest standards of cleanliness, organisation, health & safety, and overall condition.

Our client takes pride in delivering one of the best rental experiences in London and is committed to maintaining outstanding levels of customer service.

Annual Salary: £60,000
Working Hours: Monday - Friday, 8.30am - 5.30pm

Responsibilities

• Holding quarterly resident's meetings to keep them informed on all aspects of management and allow for feedback and issue resolution.
• Handle resident complaints and resolve issues effectively, escalating where necessary.
• Implement the Resident Engagement Strategy to effectively share Building and Fire Safety information, while fostering collaboration and communication with residents.
• Ensure high standards of service delivery, acting as the main point of contact for both tenants and clients. Take responsibility for the overall presentation, maintenance, and servicing of all areas within the development.
• Manage the customer portal and lift lobby information screen, ensuring that all displayed content is accurate, up to date, and relevant to residents. Oversee the administration of this system in full compliance with GDPR requirements.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• Managing a team of Cleaners and their performance
• Collaborate closely with the Property Management, Tenancy Management, Leasing, and Engineering teams to ensure seamless coordination across departments and the effective achievement of business objectives.
• Assisting with Service Charge Budgets

Your Experience

• ARLA qualified - Ideally level 3, or 1,2, 4 can be considered
• Exceptional Customer Service
• An understanding of Built To Rent
• Friendly telephone manner
• Personable and approachable