Building Technician Subsidence Claims - Remote Working

Building Technician Subsidence Claims – Remote Working

Job Market – Insurance Claims / Subsidence

Building Technician Subsidence Claims – About the role

The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.

Building Technician Subsidence Claims – Key duties

Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:

Communicating with customers, contractors and insurer clients over the telephone, email and in writing

Production of technical reports, to meet SLAs

Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage

Updating and creating building repair scopes using our in-house schedule of rates

Assessing contractor estimates

Negotiating cash settlements for repairs with policyholders

Managing panel contractors, controlling repair schedules and costs

Settling claims under delegated authority

Building Technician Subsidence Claims – Key requirements

Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor

Ability to demonstrate a high standard of customer service

Some knowledge and understanding of Subsidence in relation to insurance claims • Some knowledge or experience of managing technical building claims • Some knowledge and understanding of Claims Handling