Buildings & Communities Manager

Location Regionally based role with frequent travel across the Home Counties & South West

Hours 37.5 hours per week working Monday - Friday (plus on-call on a rota basis)

Salary £45,000 - £55,000 per annum + car allowance & enhanced benefits package

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.

We have a great opportunity for a Building & Communities Manager to join our property management team.

About the role

Our Buildings & Communities Managers work regionally managing onsite teams and managing the day to day operations for a portfolio of stunning later living developments. This role is critical in supporting the Pegasus Homes in creating positive, customer experiences and ensuring high quality, well maintained, compliant and well managed buildings.

You will manage, lead and support your area team to embrace every touch point potential customers, our owners and tenants and the public at large may have with our business as well as balance the requirement to monitor and justify spending, ensuring quality and value for money are at the forefront of everything we do.

Ideally you'll be based within a reasonable commuting distance of the Home Counties, with a willingness to visit developments in Devon & Cornwall on a monthly or bi-monthly basis.

Key responsibilities

• Management of your area team to ensure consistency of approach from recruitment of new employees through to undertaking annual appraisals, putting in place development plans/opportunities, performance management, and ensuring collaboration and sharing of knowledge between team members.
• Ensuring building compliance for each development within the area, ensuring all documentation is kept up to date against both regulatory and statutory requirements and effective reporting is undertaken and delivered.
• Working alongside finance, input into budgets and operational expenditure for area developments, producing quarterly reports, inputting into the year end accounts and communicating to home owners as required.
• Lead on the mobilisation process to ensure our new sites are ready on time, home user guides have been developed and communicated and team members have been effectively trained so that the operation runs smoothly once our sites are live.
• Work with our procurement team on procuring services, agreeing the scope of works and reporting on quality of service provided by contractors.
• Work collaboratively with the sales team to ensure customers, homeowners and tenants are satisfied with their Pegasus Homes journey, their homes and their communities and have a positive ongoing relationship with us.
• Handle customer complaints/queries in a timely manner and in line with our customer complaints policy and support the team with other complaints and issues.
• Contribute to generating new ideas and commercially viable concepts to improve our customer journey.

Please note You will be contractually based from home however this role will require frequent travel within a wide geographical region which includes the home counties and South West so a willingness to travel and your own vehicle / full driving licence is essential.

About you
You'll be an experienced multi-site residential property manager with a strong understanding of health & safety regulations and compliance. You'll have experience in interpreting and preparing reports and plans including financial reports, service charge accounts, budgeting, works scheduling, workload allocation and performance planning.

You'll be passionate about people both in managing and leading your team, and engaging with our residents.

In addition we are looking for the following skills & experience:

• Experience in conducting site inspections, ensuring Health & Safety regulations are adhered to and having a good working knowledge in building maintenance systems
• Managing customer complaints and managing difficult conversations
• Extensive leadership experience, leading a team across multiple sites
• Experienced in the management and delivery of comprehensive and transparent service charges
• Confident and commercially aware with excellent communication skills
• Property related qualification such as IRPM
• Full UK driving licence and own vehicle is essential.

Our benefits & rewards

Along with a competitive salary we offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance.

By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. 

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.