Business Administration Officer / Receptionist

Hays Recruitment is seeking an Exceptional Business Administrator / Business Administrator Officer / Receptionist to join a well-known charity in Leicester!

Your new company

Are you a dedicated and experienced Receptionist/Administrator seeking a fulfilling career within a truly special charity? If you share values of fairness, dignity, and respect and are passionate about providing exceptional service, this could be the perfect opportunity for you!

Join the team at this amazing charity's Head Office in Leicester and contribute to the remarkable work they do. They are looking for someone like you - an experienced professional, ideally with a background in the charity sector or a similar organisation, who is eager to make a real difference.

As the welcoming face and voice of the Head Office, and reporting directly to the Chief Executive Officer within their supportive Admin Team, you will be the crucial first point of contact for residents, visitors, and staff. This varied role encompasses comprehensive secretarial and reception duties, alongside providing essential administrative support across the Charity's operations, playing a key role in maintaining excellent office organisation and communication.

Your new role

• Providing a full range of secretarial services.
• Being the first point of contact for the public, visitors, and residents, handling calls, messages, and enquiries professionally.
• Managing and distributing incoming and outgoing posts.
• Providing comprehensive administrative support to the CEO, including meeting organisation, diary management, and maintaining confidential documents and files.
• Supporting finance team functions when required.
• Assisting the CEO with workload prioritisation and responding to requests on their behalf.
• Providing administrative and secretarial support to the Chairman of Governors, Committee Chairs, and Governors, including meeting arrangements, agenda preparation, minute-taking, and document management.
• Liaising effectively with Governors, the CEO, agents, and other staff.
• Organising the charity's conferences, meetings, and communal facilities, as well as arranging attendance at external events.
• Liaising with residents, their families, and visitors with empathy and professionalism.
• Maintaining the Charity's policy and staff files, social media presence, databases, and operational documentation.
• Assisting with the charity's marketing activities, including events, campaigns, website content, social media, and onsite vacancy management.
• Providing assistance with the management and maintenance of the charity's buildings.
• Dealing with appropriate matters during the Chief Executive Officer's absence.
• Working collaboratively with all teams within the charity to achieve its objectives

What you'll need to succeed
This role would suit an experienced receptionist, customer service professional, or administrator seeking to work in a unique charity environment supporting an almshouse and older people's homes. It could also be an excellent opportunity for a motivated individual looking to enter the job market and gain valuable experience.

• Proven secretarial and administration skills.
• Strong IT literacy
• GCSE Grade C or above in English Language and Mathematics (or equivalent).
• Experience using Microsoft Office software packages and databases.
• Exceptional interpersonal and communication skills to effectively interact with a diverse group of older people, professionals, visitors, and VIPs.
• Flexibility in working hours to cover holiday and sickness absence for the Procurement Officer.
• A proactive and adaptable approach.
• A genuine commitment to the values of fairness, dignity, and respect.
• Experience as a Receptionist/Administrator, ideally within the sector or a similar company.

What you'll get in return

• £25,000 per annum (with room for flexibility and annual pay review).
• Full-time position (Monday to Friday, 8 am to 4 pm).
• Opportunity for additional paid hours at weekends to assist with events.
• A rewarding opportunity to work in a supportive and meaningful environment.

What you need to do now

If you are an exceptional and experienced Receptionist/Administrator who shares our values and is looking for a rewarding opportunity to contribute to a unique charity, we encourage you to apply!
Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this opportunity.

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