Business Administrator Apprentice - Q-Finance

About Us

The UK's Fastest Growing Motor Finance Broker, Established in 2013, Multi Award Winning. Good, Poor, and Bad Credit Specialists. UK's Most Extensive Panel Of Funders for Car and Commercial Vehicles.

Specific duties

• Answering the telephone in timely manner. Taking messages and handling calls professionally.
  
• To provide an efficient and effective administration support function to the sales and operations team.
  
• Handling sensitive and confidential information, including data entry.
  
• Phone operation dealing with telephone enquiries both inbound and outbound in a professional manner.
  
• Maintain and update manual and computerised records/management information systems
  
• Undertake word processing tasks.
  
• File/store/record data and information in line with procedures.
  
• Administering and processing enquiries, referrals, and other requests in line with procedures.
  
• Use of various IT systems. Including good knowledge of the Microsoft Office suite
  
• Working flexibly as part of a team.
  
• Organising and supporting various events and meetings etc.
  
• Speaking to customer’s to obtain personal information for their finance application
  
• Loading on customer information onto our CRM/proposal system
  
• Being able to quote customer’s finance options and using sales techniques to get the deal
  
• Negotiate with customer’s / dealers in order to win over the deal
  
• Time Management – being able to prioritise tasks and complete them in a timely manner
  
• Being able to build relationships with our dealers and customers
  

Person Specification Requirements Candidates/post holders will be expected to demonstrate the following:

Essential:

• Education GCSE English and Maths at grade A*-C (9-4) are minimum requirements, but we would expect no higher existing qualifications than NVQ level 3 in business administration.
  
• Experience of Microsoft packages, email and internet.
  
• Skills & Abilities Good written and verbal communication skills
  
• Good organisational skills
  
• Good time management skills
  
• Good attention to detail and accuracy.
  
• A willingness to and capability to adapt to the changing demands of the job.
  
• A can do attitude.
  
• The initiative and enthusiasm to take part in all aspects of assisting with the operation of a busy office; ensuring that a high, professional standard of work is maintained in a friendly and welcoming atmosphere.
  
• Driving Licence and car
  

Desirable:

• Experience of working within office environment
  
• Experience of administration
  
• Experience of data input
  
• Knowledge Understanding and respect for confidentiality, including the integrity and sensitivity of records