Business Analyst

As a Business Analyst, you will play a key role in the successful delivery of projects across DOCOsoft’s CMS and VEW platforms. Acting as the link between our clients’ operational teams and DOCOsoft’s delivery and technical teams, you will lead discovery, understand business processes and translate client needs into clear requirements aligned with our platforms’ capabilities. 

You will support projects from discovery and requirements definition through development, testing, training and go-live. Success means that client needs are fully understood, requirements and scope are agreed, risks and dependencies are identified early, and the delivered solution meets the agreed business need. You will report to the Senior Business Analyst as part of the wider Client Delivery team. 

Responsibilities: 

• Own business analysis activities across CMS and VEW projects, including new implementations, data migrations, platform upgrades, new features and additional modules. 

• Facilitate client discovery sessions and workshops to understand current processes, operational challenges, business requirements and desired outcomes. 

• Translate client needs into clear business and functional requirements aligned with DOCOsoft’s platform capabilities, identifying gaps, risks and dependencies. 

• Produce high-quality requirements specifications, business rules, process flows, migration requirements, user stories and acceptance criteria, and manage the requirements review and sign-off process. 

• Partner with the Project Manager to maintain clarity of scope, assess proposed changes and address requirements-related risks, dependencies and decisions. 

• Collaborate with Engineering and other technical specialists to explain the business context, clarify requirements and support data migration, integration and solution-design activities. 

• Support User Acceptance Testing, defect triage and client readiness, and prepare release notes, training materials and other supporting documentation. 

• Deliver client Show and Tell sessions, training and post-go-live support, while contributing to the continuous improvement of DOCOsoft’s business analysis standards and ways of working. 

Key Requirements: 

• Five or more years’ experience in a client-facing Business Analyst role within enterprise software, SaaS implementation or a comparable environment. 

• Experience managing business analysis activities across the full project lifecycle, from discovery and requirements definition through development, testing and go-live. 

• Strong experience leading workshops, mapping business processes and producing clear requirements, user stories, business rules and acceptance criteria. 

• Proven ability to manage multiple workstreams or client projects while maintaining a thorough and accurate approach. 

• Strong analytical, communication and stakeholder-management skills, with the confidence to manage expectations and engage with senior client audiences. 

• Ability to collaborate effectively with Project Management, Product, Engineering, QA and other technical teams. 

• Knowledge of the London Insurance Market, including Lloyd’s and the claims lifecycle, together with the ability to work from the DOCOsoft London office or client sites two to three days each week and travel where . 
  
  

Who we are: 

DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 110 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.  

Here’s what we have to offer:  

DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an expression of their own ideas.   

We offer our people the opportunity to impact our growing business- everyone’s contribution matters! A team environment that is focused on the creation and delivery of great products for our clients.  Exciting challenges to grow and enhance their skills and a competitive pay and benefits package including;  

• 25 days Annual Leave,  

• Private pension,  

• Bonus scheme,  

• Private health,  

• Life assurance. 

Equal Opportunity Employer:  

DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.