Business Analyst - DCX

Internal use only - Grade F

About us

We’re the team behind digital retailer Very. 

Our purpose, helping families get more out of life, powers everything we do. 

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. 

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨ 

About the team

You’ll be joining our Digital Customer Experience (DCX) tribe where we’re reimagining what great looks like across mobile and web.

This isn’t about small tweaks. It’s about shaping a joined-up, intuitive experience that sets Very apart from other online retailers.

We have real ownership here. We define the vision, design the journeys and bring them to life. And as a Business Analyst, you’ll be at the heart of that, helping teams understand the problem, focus on what matters and deliver real impact.

You’ll work closely with Product Managers, Engineers and Designers, influencing decisions from early discovery right through to launch and beyond. Your work won’t just sit on a page. It will show up in the experiences millions of customers use every day.

If you’ve got a background in digital retail and care about creating seamless customer journeys, this is a chance to do your best work.

About the role

• Turning customer needs and business goals into clear, meaningful problems to solve
• Shaping ideas early, using insight, data and curiosity to guide direction
• Creating user stories and requirements that are simple, focused and built for delivery
• Mapping journeys and processes to spot friction and unlock better experiences
• Working closely with product and engineering teams to keep delivery clear and on track
• Helping prioritise what matters most so we focus on outcomes, not just output
• Bringing people together to align on decisions, trade-offs and next steps
• Measuring success after launch and using that insight to keep improving

About you

You understand digital. You’ve worked in online retail or a similar customer-focused environment and know what great looks like.

You’re comfortable working in Agile teams and enjoy being close to delivery, not just defining requirements and stepping away.

You ask smart questions, challenge constructively and bring clarity where things feel unclear. You’re just as confident running a workshop as you are mapping a journey or analysing data.

You enjoy working with others. Building relationships, influencing decisions and helping teams move forward together.

Most of all, you care about the customer. You want to build experiences that are simple, intuitive and genuinely better.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews

• £1000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• LinkedIn Learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply 

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.  

What happens next? 

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.  

You can expect a two stage interview process for this position:  

1st Stage - 30 Minutes Teams call with members of the BA community.

2nd Stage - A one hour face-to-face interview with the hiring team to discuss your skills and relevant experience + competency questions. This is also a great opportunity to find out more about the role and to ask any questions you may have.  

As an inclusive employer please do let us know if you require any reasonable adjustments.  

If you'd like to know more about our interviews, you can find out here. 

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [email protected]. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.