Business Analyst (Hospitality Industry)

Senior Business Analyst

About Food Alert

Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK’s most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.

We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with.

Job Description

Location
Home / office split in Wellingborough, Northampton. Or Remote.
Hours per week
Full time (37.5)
Reporting to
Product Owner
Key responsibilities
The Senior Business Analyst will have full control on defining/designing business processes with key stakeholders, will document business requirements in the form of user stories with appropriate acceptance criteria and will ensure that stakeholder comms and engagement is at the forefront of all activities undertaken. It is an exciting time to join the Citation Group; you will join a team focusing on growth, and will need to understand and articulate end to end business processes to facilitate our aspirational targets.

You will be responsible for managing and conducting full lifecycle analysis including, business process modelling, requirements activities and design. The Senior Business Analyst will take ownership of ensuring the technology solution proposed delivers the required business outcome(s) and addresses the defined problem(s).

The Senior Business Analyst will work closely with architects and senior stakeholders on the documentation and realisation of changes to architectural artefacts such as capability models and Enterprise Data Models.

The Senior Business Analyst focuses on the delivery of customer-centric solutions, whether these be internal or external customers

The Senior Business Analyst will manage the team of Business Analysts and be their main point of contact.

Person Specification

We are looking for someone who can roll their sleeves up and ‘dig in’ with the rest of the team. In addition, the successful candidate should have:
Line manage the team of Business Analysts and be their main point of contact.
The ability to translate business requirements into well-formed user stories with appropriate acceptance criteria
Lead workshop sessions; ensure stakeholders are engaged during these sessions, focus on objectives/outputs and guide the definition of business processes/requirements ensuring that they are aligned with business objectives
The ability to understand the end to end business process, including the technology that delivers each step of the process
Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
Work with senior stakeholder to identify and prioritise business outcomes and needs, to ensure business value is delivered as soon as possible in the lifecycle
Interact and communicate clearly and regularly with technical developers and system testers
Quality assure the execution of test plans to ensure a quality solution is delivered to meet the desired business outcome(s)
Liaise with key stakeholders to identify areas for improvement
Design and deliver operational improvements through efficiencies
Works collaboratively with a range of people to support the wider business agenda
Proactively identifies areas for improvement, shares lessons learnt with colleagues and encourages others to do the same
Be flexible in approach and being mindful of change
Have a can-do attitude with a focus on deadlines and delivery

Personal Competencies
Experience
Working in an agile/devops environment
Working with third party suppliers in terms of solution delivery
Working with business stakeholders
Educated to degree standard
Ideally have experience of delivering Salesforce as a CRM tool or other CRM packages
Ideally have experience of delivering with on and off shore development teams.

What do you get in return

Lots of support / exposure / on the job training & development
Ability to work flexibly from home / office
25 days holiday plus bank holidays and 3 ‘gift days’ between Christmas and New Year
Additional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild etc)
Enhanced sick pay
Employee Assistance Programme including face to face counselling sessions
Healthcare cash plan incl discounted gym membership
Life insurance
Referral bonuses and vouchers
A fun, sociable team… and working in the hospitality industry we know how to throw a good party!