Business Analyst Salesforce & DocuSign

Job Title: Business Analyst – Salesforce & DocuSign

Location: Northampton

Employment Type: Contract

Work Mode: Hybrid

Job Summary:

We are seeking a results-driven Business Analyst with hands-on experience in Salesforce CRM and DocuSign to join our team. The ideal candidate will be responsible for gathering business requirements, translating them into functional specifications, and driving end-to-end implementation of CRM and eSignature solutions.

Key Responsibilities:

• Collaborate with business stakeholders to elicit, analyze, and document business requirements related to Salesforce and DocuSign.
• Translate business needs into functional and technical specifications.
• Facilitate workshops and conduct gap analysis to align solution capabilities with business processes.
• Work closely with Salesforce administrators, developers, and DocuSign integration teams to deliver scalable solutions.
• Perform UAT coordination, create test cases, and validate solutions against business requirements.
• Ensure proper documentation of processes, configurations, and enhancements.
• Assist in change management and training activities related to Salesforce and DocuSign implementations.

Required Skills & Experience:

• 5+ years of experience as a Business Analyst.
• 3+ years of experience working with Salesforce (Sales Cloud, Service Cloud preferred).
• 2+ years of experience with DocuSign (CLM or eSignature modules).
• Strong understanding of CRM workflows, case management, lead management, and customer lifecycle.
• Experience in data mapping, integration projects, and API-related requirements.
• Ability to write clear user stories, acceptance criteria, and BRDs/FRDs.
• Proficient in tools like JIRA, Confluence, and MS Office Suite.
• Excellent communication and stakeholder management skills.

Nice to Have:

• Salesforce Administrator or Business Analyst certification.
• Experience with DocuSign CLM (Contract Lifecycle Management).
• Domain experience in Financial Services, Healthcare, or Real Estate.