Business Assurance Manager

Job Title: Business Assurance Manager

Location: Epsom
Salary: Competitive

Working Hours: 9am - 5.30pm

Working pattern: Hybrid (2 days in the office, 3 days from home)

Reports to: Senior Manager, Assurance
Direct Reports:?10
Regulated Role: Yes - Senior Manager and Certified

*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location

This role is responsible for leading a team of Quality Assurance and Outcomes Testing specialists. You'll plan, manage, and report on their work within a regulated environment, supporting team development, improving operational processes, and helping deliver excellent customer outcomes.

Key Responsibilities:

• Lead and support the Quality Assurance and Outcomes Testing teams.

• Oversee reviews of business processes, service quality, performance, and compliance.

• Design and maintain frameworks to support assurance activities in line with regulatory and business needs.

• Continuously evaluate the effectiveness of assurance activities and suggest improvements.

• Develop and support the team through coaching, training, and performance management.

• Work closely with Training and Competency teams to address business development needs.

• Present assurance insights and metrics to senior leadership and operational forums.

• Keep policies and procedures up to date, ensuring proper review and governance.

• Facilitate calibration sessions to ensure consistent standards across the assurance function.

• Support annual assurance planning and risk assessments.

• Promote a culture of continuous improvement and good customer outcomes.

• Experience in managing or leading a team.

• Strong communication and interpersonal skills.

• Coaching or training experience.

• Skilled in Microsoft Office tools.

• Experience in Quality Assurance or Outcomes Testing functions.

• Able to simplify complex information for reporting and presentations.

• Highly organised with strong time management skills.

• Detail-oriented and quality-driven.

• Collaborative mindset with strong interpersonal skills.

• Comfortable working with all levels of the organisation.

• Adaptable, proactive, and open to change.

• Capable of managing both policy adherence and customer outcome-focused testing

?Benefits:

• Hybrid working (2 days in the office, 3 days remotely).
• Access to car schemes for you and your family.
• Excellent pension scheme with up to 6% employee and 15% employer contributions.
• Generous annual leave (25 days) with holiday purchase options.
• Private Medical Healthcare for you, your partner, and children.
• Group Income Protection cover with wellbeing services.
• Employee Assistance Program and other health initiatives.
• Onsite gym, sports/social club, and other health-focused programs.