Business Change Manager

Business Banking is one of the fastest‑growing and most energised parts of our organisation and we’re looking for a team‑focused, commercially minded Business Change Manager to join our Commercial Operations Team. If you thrive in a collaborative, fast‑paced environment, love solving complex problems, and want to play a key role in supporting dynamic change, this is your next big opportunity. 

Business Banking is accelerating, and you’ll be joining a community that is ambitious, innovative, and deeply committed to working together to deliver great outcomes. This role places you in the Commercial Operations Colleague Enablement Team, giving you the opportunity to influence how we operate, strengthen how we work together, and drive meaningful change for customers and colleagues.

You’ll be part of a supportive team, empowered to lead change at pace and champion ways of working that bring teams together and help them perform at their best.

The role is within the Commercial Operations Colleague Enablement Team, which is part of Business Banking. You will play a key role in delivering operational and process improvements and efficiencies alongside other Business Change Managers, focussing on change that improves performance, customer, and colleague experience.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

On a day-to-day basis, you will be an integral part of the Commercial Operations Team, delivering operational and process improvements alongside other Business Change Managers. You will drive continuous improvement across process, people and change by identifying, planning, and leading key change initiatives through to successful implementation, ensuring change lands on time and with high quality. Focusing on change that improves performance, customer and colleague experience, you will create sustainable and consistent ways of working that support teams to deliver brilliantly. 

You will develop change management plans for identified change projects, which will include modernising and updating our processes and ways of working, building trusted partnerships across Business Banking, Finance, Credit Risk and other key stakeholders to support joined-up decision making, align goals, address challenges and ensure effective communication throughout the change process.

You will project manage, assess risks, and deliver training and support to teams impacted by change, demonstrate adaptability, strategic thinking, and a commitment to drive positive outcomes. Possessing a knowledge of the Control Framework, ensuring compliance through delivery. Maintain oversight of all local initiatives and ensure alignment with wider programmes, bringing teams together around a shared picture of progress and priorities and solve a wide range of operational challenges through structured analysis, continuous improvement, and strong cross‑team relationships.

About you

As a minimum, you’ll have/be: 

• Expertise in change management, with an ability to drive process improvements and operational efficiency.
• A proven ability to lead whilst fostering collaboration and shared ownership.
• Confident in influencing and partnering with colleagues, stakeholders, and leaders to drive change at pace.
• Thrives in a customer‑focused environment and can spot opportunities to help teams deliver better outcomes.
• Proficient in Microsoft Office applications, particularly Word, Excel, MS Teams, and Visio, with the ability to create detailed documentation and visual process maps. Ability to manage and deliver work through other platforms such as Power BI and SharePoint.
• Energetic, inquisitive, resilient, and creative when solving problems.
• Experience with continuous improvement and understands the power of consistent, team‑led improvement.
• Excellent interpersonal, analytical, and critical thinking skills and is proficient in change management tools, ideally fields such as PRINCE 2 or Agile certification.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Steve Postlethwaite and the main recruitment contact is Farah Khan.