Business Detection Analyst

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Are you enthusiastic about battling fraudulent behavior? Are you ready to use your comprehensive detection skills to make a huge difference in addressing the problem of platform misuse? Then we’re looking for you! Join our international Fraud team as our new Business Fraud Detection Analyst, enabling us to enhance online trust and protect consumers and businesses worldwide.

In this role, you will be responsible for exploring new types of misuse, identifying fraudulent behavior, and developing detection methods to stop fraudsters in their tracks. You’ll analyze anomalies on the platform, deep dive into open source investigations, and use tools like big query and looker to connect the dots and develop mitigation strategies. You’ll be part of a collaborative, cross functional team of curious investigators and analysts who value transparency, fairness, and a positive team spirit. Together we’re on the front lines of change across the business and working to make Trustpilot the universal symbol of trust.

If you enjoy solving complex, ambiguous problems and building scalable detection solutions, then this is your opportunity to make a meaningful impact in online trust.

What you’ll be doing:

• Investigate & audit: Conduct deep dive investigations into emerging trends in misuse and fraudulent behavior to find patterns that we are currently missing with our detection.


• Query data: Use SQL to navigate our databases (like Google BigQuery), pull the information you need to support your investigations. Build rules or mitigations based on your analysis to prevent fraudulent behavior across our platform.


• Validate Defenses: Perform audits and validations on our existing fraud detection engines and rules to ensure they are accurate and that false positives are kept to a minimum.


• Enhance processes: Design and craft detection prompts, validate business detection performance, and support the development and testing of cutting-edge technologies incorporating AI and automation.


• Cross-collaboration: Work with data science and engineering teams to improve internal tools and enhance the technological and procedural methods we use to detect and prevent fraudulent activity at scale.


• Advocacy: Take ownership of projects within Fraud, particularly in the area of Business Detection and Operational Excellence. Serve as a sounding board and sparring partner for other teams across the business and educate people on the work we do.


• Team support: Assist the Fraud team in developing, identifying, creating, and maintaining policies and procedures that impact Business Detection operations.

Who you are:

• +2 years of experience in conducting investigations and developing and implementing detection strategies and solutions.


• Proven track record in identifying and analyzing fraudulent behavior.


• Strong analytical skills with the ability to implement and drive projects from start to finish.


• A proactive, problem-solving mindset paired with solid business acumen.


• Capable of working both independently and as part of a team, with a self-starting and enthusiastic approach.


• Skilled at understanding complex problems and identifying effective solutions.


• Able to manage multiple tasks simultaneously with a forward-thinking, strategic mindset.

What we offer:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, increasing to 28 days after 2 years of employment 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Pension and life insurance


• Health cash plan, online GP, 24/7, Employee Assistance Plan


• Full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Season ticket loan and a cycle-to-work scheme


• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.


• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.


• Independent financial advice and free standard professional mortgage broker advice


• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

We are:

100% enthusiastic about fraud and tackling misuse, but there is much more to come. We value collaboration, take pleasure in our collective work, indulge in light-hearted moments, and exchange insights to enhance each other's potential. Our team is part of the Trust & Transparency team and we promote real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!