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Business Development Administrator

icon building Company : Arriva
icon briefcase Job Type : Full Time

Number of Applicants

 : 

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Job Description - Business Development Administrator

The purpose of this role is to provide Administration support to the business development leadership team.

  • Business Development Managers
  • Head of Business Development
  • Commercial Team
  • Customer Service team
  • Marketing team
  • Area teams

Main external contacts:

  • Current and New Accounts (Businesses we onboard via our Business Development Managers)
  • Customers who have secured tickets through our B2B offering
  • Fulfilment Partners e.g. ticketing, direct debit providers

Main responsibilities

  • Processing all B2B client orders, including ordering from suppliers.
  • Invoicing /crediting.
  • Updating B2B Dashboard  to support with B2B team’s targets.
  • Processing customer sign ups, account amendments, cancellations and ticket fulfilment.  As well as other general administration of the direct debit scheme.
  • Managing shared inboxes, answering general queries for direct debit customers.
  • Using software to load mobile tickets to the Arriva app.
  • Using software to load smart cards.
  • Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
  • Keeping customers files up to date.
  • If and when required, assistance at events that may be out of the normal office hours

This role requires

  • Administration experience.
  • Proficient in using Microsoft Office – Word, Excel, Outlook, Teams.
  • Professional communication skills – written/telephone.
  • Working to tight deadlines in a fast-paced environment.
  • Ability to manage own workload.
  • Prioritising tasks.
  • Team working.
  • Confidentiality with an understanding of GDPR.

 

 

 

 

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