Business Development Executive - Energy

Business Development Executive – Key Result Areas, Activities and KPIs

1. Customer and Business Growth

Activities

• Identify and pursue opportunities to grow business with new and existing accounts.
• Manage allocated list of customer and prospect accounts, including commercial pricing and management.
• Determine and execute proactive visit program.
• Maintain healthy pipeline of business opportunities.
• Produce plans that support business growth.
• Regular business reporting and presentations (internally).

Results/KPI’s

• Growth in sales revenue and profit margin.
• Increase in number of active customers.
• Achievement of visit and engagement targets.

2. Strategic Business Development

Activities

• Work closely with Manager – Business Development on top target customers.
• Contribute to action plans for customer growth and retention.

Results/KPI’s

• Achievement of agreed targets for key accounts.
• Implementation of strategic account plans.

3. Sales Planning and Forecasting

Activities

• Prepare commercial budgets and forecasts in collaboration with Manager – Business Development.
• Provide accurate and timely reports demonstrating performance against targets.
• Update of market trends.

Results/KPI’s

• Accuracy of forecasts.
• Timely submission of reports.
• Achievement of sales and profitability targets.

4. Internal Collaboration

Activities

• Work closely with internal partners to achieve revenue and profit targets.
• Ensure clear communication between departments.

Results/KPI’s

• Increased operational efficiency.
• Customer satisfaction and order fulfilment performance.

5. Customer Relationship Management

Activities

• Negotiate new and ongoing contracts with customers.
• Resolve customer issues efficiently and effectively.
• Maintain high levels of customer satisfaction.

Results/KPI’s

• Contract renewals and retention rate.
• Customer satisfaction scores.
• Reduction in complaint resolution time.

6. General Responsibilities

Activities

• Accept additional duties as required.
• Work efficiently and calmly under tight deadlines or stress.

Results/KPI’s

• Flexibility and responsiveness to business needs.
• Positive performance under pressure.

Experience

• Ideally educated to degree level, in Sales, Business Administration or Economics;
• You have at least 5 years of experience in a commercial role, in selling technical packages of products and services, where you were in direct contact with different types of customers.
• Technical knowledge of carbon or stainless steel pipe, tube, bar and associated products used in the Industrial market sectors.
• Knowledge of MS Office (especially Excel) and CRM software is required.
• Proven experience in selling complex packages or projects, both products and services in an environment where making decisions is complex and the customer is not always the end user.
• Fluent in English – speech and writing.
• Driving licence (B).

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