Business Development Manager - Retail Networks

Business Development Manager Retail Networks / Retail Category Manager (Telecommunications)
Location: United Kingdom (hybrid/flexible options available)

The opportunity
Reporting to the Commercial Director (Retail), you’ll grow our retail network and B2B partnerships across the UK helping more customers access fast, reliable device repair and renewed device sales. You’ll spot new opportunities, build trusted relationships, and work cross-functionally to deliver commercial growth alongside a consistently great customer experience.

You’ll identify and develop new business, while strengthening our existing corporate accounts. You’ll generate and progress leads, build and manage your portfolio, and develop strong relationships with local businesses and strategic partners.

What you’ll do

• Build and deliver a B2B growth strategy for iSmash, identifying new opportunities and translating them into measurable revenue.
• Research and analyse market trends, competitor activity, and emerging sectors to identify potential clients, locations, and partnerships.
• Create and deliver plans for revenue generation, network expansion, and customer experience improvements.
• Own account management building long-term relationships with existing and prospective clients and acting as a consistent point of contact.
• Manage the sales pipeline, lead commercial negotiations, and close deals that align with business goals and customer needs.
• Run regular account reviews, understand client objectives, and propose solutions that add measurable value.
• Develop initiatives that increase repair service uptake, renewed device sales, and accessory sales across the network.
• Track KPIs, prepare proposals, and share clear performance updates with senior stakeholders.
• Represent iSmash at relevant sales and networking events, building our brand and partner community.
• Collaborate with marketing, sales, operations, and product teams to deliver joined-up plans and a great partner experience.

What you’ll bring

• Experience in business development, account management, or partnerships (a degree or equivalent experience welcomed).
• A strong track record of growing revenue in retail or telecommunications (device repair/renewed devices is a plus).
• Confident negotiation and relationship-building skills, with the ability to influence a range of stakeholders.
• Commercial mindset and comfort using data to shape decisions (e.g., pipeline, revenue, margin, and market insights).
• Clear communication and presentation skills you can tailor your approach to different audiences.
• Comfortable using CRM tools and Microsoft Office (or equivalent tools) to manage your pipeline and reporting.

Our Benefits:

• Performance Bonus Scheme
• Flexible Working
• Laptop and company mobile phone
• A range of benefits across finance, wellbeing, and social connection
• Private Medical Insurance
• Internal Wellbeing Programme
• Learning and Development opportunities

We’re committed to building an inclusive workplace where everyone can belong and do their best work. We welcome applications from all backgrounds, identities, and lived experiences. If you need any reasonable adjustments or support during the recruitment process, please let us know we’re happy to help.

Our Values
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
 

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Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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