Business Development Representative (BDR)

Job Title:    Business Development Representative (BDR)

Company:  London Bridge Healthcare part of Richmond Pharmacology

Location:    London Bridge Healthcare Clinic (On-site) 1A Newcomen, SE1 1YR

Term:          Full-Time

Salary:         Competative

Website:     https://londonbridgehealthcare.co.uk/

London Bridge Healthcare is part of Richmond Pharmacology and is a new state of the art private outpatient medical clinic based near London Bridge station. Our team specialise in a variety of medical services including Varicose Vein Treatment – Radio-frequency Ablation and laser, Coronary Health Checks, Gynaecology, Urology, Dermatology and Orthopaedics minor procedures

The Role:

This role is responsible for managing all inbound patient enquiries, qualifying potential patients via telephone, and converting interest into booked and paid consultations with in-house doctors.

The BDR will act as the first point of contact for prospective patients, ensuring a fast, professional, and structured response that balances clinical sensitivity with commercial focus.

Key Responsibilities:

• Manage high-volume inbound leads (~50/day) across multiple channels, responding to all enquiries within 1 hour


• Conduct structured calls to assess patient needs, suitability, and urgency, building trust and driving conversion to paid consultations


• Clearly communicate consultation process, specialist value, and pricing, securing commitment and payment at booking


• Ensure accurate scheduling aligned with treatment type and clinician availability


• Proactively follow up on unresponsive, undecided, and lapsed leads until booking or disqualification


• Maintain accurate, real-time CRM records (Zoho), including call activity, lead status, and detailed notes


• Manage bookings via Semble and ensure all communication activity (Microsoft Teams) is logged and aligned


• Collaborate with clinical, finance, and leadership teams to optimise scheduling and escalate priority cases


• Own the full lead lifecycle, ensuring SLA adherence, effective pipeline management, and clear qualification decisions
  

Qualifications and Experience:

• Previous experience in a telephone-based sales or customer-facing role


• Strong communication and listening skills


• Ability to handle sensitive conversations with professionalism


• Confident in closing and asking for payment


• High level of organisation and attention to detail


• Comfortable using CRM systems

Schedule: Day Shift – Monday – Friday

Application:

If you are interested in the role, please register your details, including a copy of your CV. If you have any questions about the role, please reach out to [email protected]