Business Improvement Manager

About 1st Formations

At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence.

Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.

We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.

No stitched-together services.
No legacy workflows disguised as software.

Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.

Why Join Us Now?

You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression.

• £18m annual revenue, including £9m ARR

• Over 1 million companies formed

• Certified B Corp and Carbon Neutral Business

• Forecast to grow 5x–10x over the next three years

The Role

As Business Improvement Manager, you’ll be responsible for making the operation run better as the business scales, faster, leaner, and more resilient. You’ll work closely with operational teams to identify inefficiencies, remove bottlenecks, strengthen controls, and ensure processes can support growth without compromising quality or compliance.

This is a hands-on, delivery-focused role. You’ll operate in detail, take ownership of improvement initiatives, and drive measurable outcomes across people, processes, and systems.

Key Responsibilities

• Lead operational and business improvement initiatives across core functions

• Analyse and redesign end-to-end processes to improve efficiency, scalability, quality, and compliance

• Implement standardised, scalable ways of working to support rapid growth

• Drive performance through clear KPIs, SLAs, and data-led insight

• Partner with operational leaders to improve productivity, capacity, and cost efficiency

• Reduce operational risk through stronger controls, governance, and documentation

• Work with Product and Technology to ensure systems effectively support operations

• Own change delivery, embedding improvements and driving adoption

• Embed a culture of continuous improvement and operational excellence

What we are looking for

• Proven experience in operations-focused business improvement, process improvement, or operational excellence roles

• Track record of delivering measurable improvements in efficiency, cost, quality, and risk

• Comfortable working in detail across complex, high-volume operational processes

• Experience operating in regulated and/or service-based environments

• Strong analytical capability with the ability to turn data and insight into action

• Confident stakeholder management skills across operational teams and senior leadership

• Highly organised, pragmatic, and delivery-focused

What We Offer

• £55k and comprehensive benefits package

• Hybrid working model (London-based roles) or office-based

• Real opportunities for progression as the business scales

• The chance to influence both customer experience and product development

• A culture that values ownership, impact, and continuous learning

Equal Opportunities
1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need for accommodation, please let us know.