Business Intelligence & Data Analytics Officer – 6 Month Contract

Summary

Responsibilities

Data Analysis & Business Intelligence

• Gather, clean, analyse, and interpret data related to:
  
  
  
  • Parking enforcement
    
    
  
  
  • Traffic patterns
    
    
  
  
  • Parking violations
    
    
  
  
  • Service performance
    
    
  
  
  • Financial performance
    
    
  
  


• Detect trends, anomalies, risks, and opportunities.
  
  


• Generate comprehensive reports, dashboards, and data visualisations.
  
  


• Convert complex data into actionable insights and recommendations.
  
  


• Confidently present findings to managers and stakeholders.
  
  


• Facilitate strategic decision-making through data-driven intelligence.
  
  

Reporting & Performance Management

• Establish and maintain reporting frameworks and KPI dashboards.
  
  


• Track Contractual Performance Indicators (CPIs).
  
  


• Assess performance against Service Level Agreements (SLAs).
  
  


• Identify performance issues and opportunities for improvement.
  
  


• Support performance reporting to Senior Management Teams and committees.
  
  


• Conduct independent analytical projects to enhance service insights.
  
  

Financial Analysis

• Oversee revenue streams from:
  
  
  
  • Parking permits
    
    
  
  
  • Parking fines
    
    
  
  
  • Enforcement activities
    
    
  
  


• Assist in budget planning and forecasting.
  
  


• Aid in financial reconciliation across systems.
  
  


• Spot cost-saving opportunities and revenue enhancement initiatives.
  
  


• Participate in service audits and financial evaluations.
  
  

Systems & Operational Support

• Assist in the daily operation of Parking Service systems.
  
  


• Manage user access and permissions.
  
  


• Resolve system issues via internal and external helpdesks.
  
  


• Ensure data integrity across systems.
  
  


• Develop self-service reporting tools using Excel and other technologies.
  
  


• Create user guides, training materials, and process documentation.
  
  

Contract & Stakeholder Management

• Support contract management activities.
  
  


• Monitor supplier performance and contractual compliance.
  
  


• Assist with contract renewals and performance evaluations.
  
  


• Collaborate with legal, procurement, and operational teams as needed.
  
  


• Work with local authorities, enforcement providers, and external partners.
  
  

Essential

• Experience in a Business Intelligence, Data Analytics, Performance, or Insight role.
  
  


• Proficient in data analysis and reporting.
  
  


• Advanced skills in Excel.
  
  


• Experience in developing:
  
  
  
  • Dashboards
    
    
  
  
  • Reports
    
    
  
  
  • Data visualisations
    
    
  
  
  • KPI frameworks
    
    
  
  


• Ability to interpret large datasets and present findings.
  
  


• Strong analytical and problem-solving capabilities.
  
  


• Experience in monitoring performance against KPIs and SLAs.
  
  


• Experience in supporting contract performance monitoring.
  
  


• Excellent stakeholder engagement and presentation skills.
  
  


• Strong written and verbal communication abilities.
  
  


• Familiarity with databases, management systems, and reporting tools.
  
  

Desirable

• Experience in:
  
  
  
  • Parking Services
    
    
  
  
  • Transport Services
    
    
  
  
  • Local Government
    
    
  
  
  • Enforcement Services
    
    
  
  


• Proficiency with Power BI or similar visualisation tools.
  
  


• Experience in financial forecasting and budget monitoring.
  
  


• Understanding of parking enforcement processes and decriminalised enforcement services.
  
  


• Experience in producing management information for senior stakeholders.
  
  

What's on Offer?

• £31.54 per hour (Umbrella)
  
  


• 6 Month Contract
  
  


• Hybrid Working
  
  


• Bi-weekly Pay
  
  


• Opportunity to significantly impact Parking Services through data and insights.
  
  


• A diverse role that combines analytics, reporting, financial monitoring, contract management, and stakeholder engagement.
  
  


• Chance to influence service improvements and strategic decision-making.