Business Operations Manager

Business Operations Manager
Crawley, West Sussex
 

A successful and growing garage door, entrance door and patio awning installation company, with five branches across Greater London, is seeking a hands-on Business Operations Manager to lead day-to-day operations, develop teams, and drive continuous improvement across the business.
 

This position is based in Crawley but will require travel to regional branches as the business needs dictate.
 

Key Responsibilities

• Oversee and optimise operations across multiple branches.
• Lead, motivate, and develop teams to achieve business objectives.
• Review and improve operational processes to increase efficiency and profitability.
• Implement and manage clear systems for communication, performance, and reporting.
• Collaborate with Directors on budgets, business plans, and strategic initiatives.
• Identify performance gaps, analyse data, and deliver practical, measurable improvements.
• Drive a culture of accountability, teamwork, and customer excellence.
• Manage supplier relationships and ensure smooth coordination between sites.
• Oversee compliance with Health & Safety policies and best practices.
• Support marketing and sales initiatives where needed to drive growth.

Essential Skills & Experience

• Heavy lifting involved
• Proven experience managing operations or multi-site teams.
• Strong leadership and people management skills.
• Commercial awareness with ability to balance quality, efficiency, and cost.
• Excellent decision-making and problem-solving abilities.
• Financial literacy with experience contributing to budgets or forecasts.
• Confident communicator, both written and verbal.
• IT literate (especially Excel and Outlook).
• Full clean UK driving licence (maximum 3 points).

Desirable

• Experience in the home improvement, construction, or installation services sector.
• Background in business process improvement or change management.

Benefits

• Competitive salary plus performance-related bonuses.
• 5 weeks paid holiday.
• Company car, mobile, and laptop.
• Company health plan and pension contributions.
• Supportive, friendly working environment with opportunities for progression.