Business Operations Specialist

Summary

Salary: Competitive plus Comprehensive benefits 
Grade: 3B
Reporting Line: Operational Excellence Director 
Contract Type: Permanent 
Working pattern: Hybrid
Location: Chesterfield 
Closing Date: 21st July 2026

What to expect

As a Business Operations Specialist, you will join us on our journey and undertake a truly valuable role responsible for responsible for contributing to the delivery of functional objectives, always modelling Post Office behaviours and demonstrating a Postmaster first mindset. Acting as a trusted advisor and coordination lead, the role will bring expertise in business operations, stakeholder engagement and delivery of functional priorities, following best practice across planning, reporting and operational management.

The Business Operations Specialist - Operations you will support the COO in driving business priorities forward and lead coordination of key strategic and operational activity across the function, ensuring effective visibility, alignment and delivery.  They will act as a central point of coordination between the executive and the wider team, enabling alignment between strategic priorities and day-to-day delivery, and supporting the overall effectiveness and performance of the function.

The role will also provide targeted executive support where required, ensuring the COO is effectively supported in managing priorities and stakeholder engagement, while maintaining a primary focus on driving outcomes and delivery across the function.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 10% on target bonus opportunity


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will need to demonstrate 

Experience and Qualifications

• Experience supporting delivery of business or functional priorities through coordination, planning or project activity


• Experience working with a range of stakeholders across teams to deliver shared outcomes


• Experience delivering or contributing to projects or workstreams


• Experience preparing high-quality written outputs (e.g. reports, briefings, presentations)


• Experience working in a fast-paced, complex environment with competing priorities


• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.


• Experience in establishing successful, cross-functional stakeholder relationships.


• Demonstrable experience of leading on the delivery of project milestones to achieve key objectives.

Skills and Capabilities

• Strong stakeholder management skills, with the ability to build relationships and influence across teams


• Demonstrates sound judgement in interpreting priorities, managing ambiguity and recommending appropriate actions


• Strong organisational and planning capability, with the ability to manage multiple priorities and drive delivery


• Ability to coordinate complex activity and bring structure to ambiguity


• Strong written and verbal communication skills, with attention to detail


• Analytical and problem-solving skills, with the ability to interpret information and support decision-making


• Commercial awareness and understanding of business priorities


• Ability to work independently, applying judgement and knowing when to escalate


• High levels of discretion and professionalism when handling sensitive information


• Proactive, adaptable and resilient, with the ability to operate effectively in a fast-paced environment


• Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions.


• A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas.


• Commercial business acumen with the ability to make data-driven business decisions.


• Displays a passion for pursuing personal development opportunities and expanding industry knowledge.


• Demonstrates a strong commitment to upholding the values and principles of Post Office.


• An ambassador for promoting equality, diversity, and inclusion within all areas of responsibility.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.