Business OperationsTeam Member

Business Operations, Team Member 

Belfast (hybrid working, 3 days in the office)

About Axiom:

Axiom is a leading global marketplace for on‑demand legal talent and a pioneer in redefining how legal services are delivered. For more than 25 years, Axiom has disrupted the traditional reliance on law firms and in‑house legal teams by connecting highly credentialed lawyers and legal professionals with impactful work across industries and practice areas.

Today, Axiom serves more than half of the Fortune 100 and is recognised for market‑leading Net Promoter Scores from both clients and employees. Our model enables clients to operate more efficiently while empowering legal professionals to pursue more of the work they love.

About the team: 

The Business Operations team is the operational backbone of Axiom’s business, responsible for delivering consistent, scalable operating standards across all client engagements —from initial onboarding through the full engagement lifecycle. The team plays a critical role in enabling Axiom’s success by ensuring operational excellence, and delivering on scalable processes and activities directly impacting revenue generation. Primarily based in Belfast, the team supports internal stakeholders, legal talent, and clients globally, acting as a central hub for operational execution. 

Responsibilities: 
 

Customer Service:  

• Act as a first point of contact for inbound operational queries from Clients and Axiom Legal Talent, providing timely and professional responses, in line with standard guidance, policies, and established processes 

• Manage and triage incoming requests, ensuring queries are resolved efficiently or routed to the appropriate team 

• Deliver a consistent, high-quality service experience across all interactions 

Engagement Set-up:  

• Ensure engagements are compliant and set-up for success from Day 1 

• Ensure all required contracts, documentation, and information are accurately collected, validated, and recorded in internal systems 

• Flag discrepancies or missing information and coordinate with relevant teams to resolve issues 

• Ensure all requirements are in place to enable timely and accurate billing, including liaising with Sales and Clients to confirm billing details and vendor setup  

• Partner with key stakeholders to implement mid-engagement change requests successfully and in line with process 

  
Onboarding: 

• Manage client-specific onboarding requirements to enable Axiom Talent to start engagements on time  

• Liaise with Sales, Talent Operations, and other internal teams to coordinate onboarding activities  

• Manage onboarding processes involving third-party procurement providers  

• Ensure all onboarding requirements are completed accurately and in compliance with internal standards  

• Coordinate with Solutions, IT, and other functions to ensure Day 1 readiness  

• Manage requests for Axiom-issued equipment (e.g. laptops), including provisioning and return at the end of engagements 

 
Vendor Management and Client Audits: 

• Support completion of third-party risk management (TPRM) questionnaires and ongoing reassessments, coordinating with Legal, Compliance, Finance, and other stakeholders as required  

• Assist with client audit requests, ensuring timely, accurate, and well-documented responses 

Requirements:  

• 1-3+ years of experience in a similar role (e.g. business operations, operational support, administration, customer service, client onboarding, account management) ideally within a professional services firm or service delivery center 

• Strong organisational and time management skills  

• Excellent attention to detail and high level of accuracy  

• Ability to manage multiple tasks and prioritise effectively  

• Strong communication skills, particularly in responding to queries clearly and efficiently  

• Experience with the full Microsoft Office suite  

• Legally eligible to work in the country in which the position is located 

• Minimum 3 days/week in-office  

• Note – Occasional working on public holidays will be required, for which time off in lieu will be given.   

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at [email protected] and include “Applicant Accommodation” in the subject line.