Business Process Analyst - IT

Job title: Business Process Analyst - IT

Salary: £60,000

Location: London (Hybrid - 3 days in office, 2 days remote)

PURPOSE OF ROLE

We're working with a established insurance firm in the City of London seeking a Mandarin-speaking Business Process Analyst to support key transformation projects. This role focuses on analysing and improving business processes, enhancing operational efficiency, and bridging the gap between business and IT.

RESPONSIBILITIES

• Analyse and document insurance processes, identifying gaps and improvement areas
• Develop process maps and recommend optimisation strategies
• Gather and define business requirements, ensuring clarity and feasibility
• Use data to identify trends and provide actionable insights
• Support and manage business-led IT projects from concept to delivery
• Collaborate with technical teams to ensure smooth implementation

DAY-TO-DAY

• Facilitate workshops and stakeholder discussions
• Map workflows, identify inefficiencies, and propose solutions
• Track project progress and support alignment with business goals
• Monitor process KPIs and performance metrics
• Produce clear documentation for business and technical teams

EXPERIENCE

• 2-5 years in process analysis, business requirements, or data modelling
• Insurance sector experience preferred
• Involvement in process improvement and IT project delivery
• Proven ability to work across business and technical teams

SKILLS

• Fluent in English and Mandarin
• Strong analytical and process mapping skills
• Confident with data analysis and visualisation tools
• Excellent communicator and stakeholder manager
• Knowledge of Six Sigma, BPM, ISO 9001, or ITIL (advantageous)

If you have the relevant experience or know someone that does please contact me now on or email us at