You’ll establish and lead a consistent, proportionate approach to business readiness across the DT&C portfolio, including:

• Defining and implementing a standard Business Change Impact & Readiness Assessment (BCIA) approach


• Identifying people, process, system, training and comms impacts early


• Coaching Delivery Leads, Product Owners, Scrum Masters and SMEs to frame change in business terms


• Coordinating readiness activity across impacted business areas


• Providing evidence-based readiness insight to influence go-live decisions


• Creating portfolio-level visibility of readiness risk, change collisions and business capacity


• Developing dashboards, metrics and reporting to support decision-making


• Capturing lessons learned and continuously improving readiness and adoption practices


• Developing supporting processes and artefacts to clarify ownership and standards


• Ensuring readiness principles adapt to Product / DevOps ways of working


• Working closely with the Portfolio Manager on forward planning and horizon scanning

Essential experience:

• Strong background in business readiness, change or transformation delivery


• Ability to clearly assess and articulate business and people impacts


• Experience coordinating readiness, training and adoption activity


• Delivery experience within major transformation programmes


• Strong stakeholder engagement and facilitation skills


• Experience working in Agile, Product or DevOps environments (or transitioning to them)


• Comfortable operating across multiple initiatives in complex environments


• Able to influence without authority and motivate colleagues at all levels

Desirable:

• Experience designing learning or enablement solutions


• Using data, dashboards or reporting to support decisions


• Building or evolving change/readiness capabilities


• Experience in regulated or large enterprise environments


• Tooling exposure (e.g. Power BI, Jira, Asana, Excel)