Business Relationship Coordinator

What if you could be the key to seamless business and technology integration?
What if you could help to transform business insights into strategic success?
What if you were our Business Relationship Coordinator?

At the IET, making our world a better place starts by creating a better place for our people. At the IET youll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and youll grow

professionally and personally

in ways you never thought possible. Were also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What youll be doing
The Business Relationship function, sits within our Technology Department, acts as a vital conduit between our technology team and various business areas. As a Business Relationship Coordinator, you will play a crucial role in fostering strong relationships and ensuring new business requirements are efficiently captured and understood. You will support the Senior Business Relationship Manager and the Head of Technology Strategy by assisting with the oversight of transformation projects. Your role will involve understanding both the operational and developmental needs of the business and the Technology Department.

What we hope you can bring to the role
You will excel in relationship management and possess strong data analysis skills. Youll be a confident communicator and attentive listener with the ability to effectively visualise and articulate concepts, making disciplined recommendations and decisions based on available information. Ideally, you will have previous project experience and an understanding of Demand Shaping and Value Management.

Wed love to get to know you
Is Imposter syndrome creeping in? Dont worry

wed rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that were open to discussing flexible ways of working, including reduced hours and working in an agile way , supported by a hybrid working framework that allows you to find the best place to do your best work.

A little more about the role
To provide support for BRM engagements with directors, corporate senior leaders, service managers and external stakeholders, ensuring that the BRM Principles of Demand Shaping, Value Management and Resourcing are adhered to.
Create a positive value management impact for business areas through the reduction of costs arising from service issues, increased efficiency, and improved effectiveness through a better understanding of users needs.
To work alongside or as directed by Enterprise and Solution architects to provide analysis, gathering additional information or understand new technology trends.
To become the pivotal focus for business colleagues, product, or project managers into the Technology Team.
Providing substantiating data to stakeholders and colleagues.
Help evaluate and analyse new

Customer Product

initiatives in line with Technology Strategic direction.
To provide communication support on activities undertaken by the department.

A little more about what were looking for
Excellent relationship management

able to identify, analyse, manage, and monitor relationships with and between stakeholders.
Able to demonstrate logical thinking with the ability to gather and analyse information using appropriate tools and techniques.
Ability to identify and take ownership of issues and proactively resolve problems whilst

maintaining relationships and

ensuring

BRM principles are met.
A working understanding of Service and Customer Product lifecycle frameworks, principles, and processes.
Must be comfortable working closely

with, and presenting to,

all levels of the organisation.
Excellent written and verbal communication skills
Excellent planning and organisational skills
Ability to take ownership of objectives and achievements, individually, departmentally, and organisationally.
An understanding of an Agile environment.
Excellent understanding of MS Office and its applications (this may be required to be demonstrated at interview stage)
The capacity to listen attentively and discern both spoken and unspoken messages.
The skill to accurately gauge the atmosphere and dynamics in groups of any size.
The ability to reflect on and critically evaluate one's own reasoning.
The ability to prioritise and organise workload effectively.
The capacity to respond appropriately under pressure and meet tight deadlines.

What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our Work for the IET site.
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