Business Services Assistant

 To create and update documents using standard formats or templates.

Input and maintain records and documents.

Make routine arrangements and bookings and prepare straight forward materials for and provide support at external/internal events and activities.

Filing, checking or matching data to ensure records are maintained.

Record and process routine financial information e.g. collating, charges and sale of goods.

Receive visitors and provide/request information in person and by telephone in a courteous manner promoting customer care.

Issue and discharge service materials.

Experience

Experience of an office environment.

Skills and knowledge

Accuracy and ability to prioritise tasks (within a broader routine).

Ability to exchange basic information verbally or in writing.

ICT skills which include the use of bespoke databases, spreadsheets, word processing packages.

Appropriate knowledge of office equipment.

Ability to apply relevant policies and procedures and understand the activities of the work section.

Personal Effectiveness

Good customer liaison and communications skills.

Flexible approach to working.

Ability to organise the work load Of team.

Qualifications

RSA II/NVQII