Business Specialist

Some Employers prize diversity more than others

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Business Banking Portfolio Managed, we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both the start and throughout their journeys. Our ambition is to help our clients to be financially healthy and create a stronger, more resilient and sustainable economy.

Business Banking Portfolio Managed is central to delivering a Bank Fit for the Future. We help connect our customers to opportunities and support entrepreneurs as they fulfil their hopes and dreams. If we do this well, their businesses will thrive, meaning they can create more jobs, increase employment, and bring greater prosperity to our local communities. As the largest customer segment,  Business Banking is the cornerstone of Commercial Banking in the UK, delivering liquidity that is vital to the wider business.

The Business Specialist role delivers a professional face to face service to both existing and prospective customers to maximise contribution towards the Small Businesses Banking segment, improving customer engagement by understanding the customer’s needs, and offering solutions to help them realise their dreams and ambitions.

We are seeking a passionate and customer focused person to add value to our team in the role of Business Specialist.

In this role, you will:

• Assist in the delivery of solutions that are appropriate to meet new and existing customer needs, deliver fair customer outcomes, and improve customer engagement.
• Attract new customers by establishing a strong network with key local business introducers and being active in the local business community.
• Self-educate regarding digital innovation and change agenda in order to drive digital and change adoption of customer base.
• Protect the bank's assets and reputation by performing rigorous due diligence on the customers and their businesses.
• Be an ambassador for HSBC for the local communities we serve.

The successful candidate for this role will have:

• The experience and ability to interact and build strong relationships with internal and external stakeholders.
• Commercial or Private Banking experience in a customer service environment would be advantageous.
• An understanding of different Business types and structures.
• Excellent communication skills, both written and verbal, with the confidence to manage client relationships and make decisions is essential.
• A track record of delivering outstanding customer service.
• Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Experience of making timely and rational decisions, based on relevant information and experience.
• A motivated, enthusiastic self-starter, that can think outside the box.

*Please note: This role is based at our branch in Stafford.  The successful applicant will be required to spend at least 3 days a week in these locations. Hybrid working is available, but the role holder will need to live within a commutable distance of this branch.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500