Business Specialist

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently looking for a customer focused person to join our team in the role of Business Specialist.

This is an exciting opportunity to proactively support our Small Business Banking customers through change and growth, focusing on their financial health. You must be passionate, proactive and forward thinking.  Our culture promotes flexibility, collaboration, learning and wellbeing in both physical and virtual workplaces.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 

In this role you’ll:

• Spend the majority of your time speaking to and supporting our customers, delivering proactive delivery based solutions


• Attract new customers by being the face of HSBC within the local community and by building up a strong network of Key Business Introducers


• Treat customers fairly by really getting to know and understand their business


• Be a champion for digital channels, such as the use of online and mobile banking


• Protect the bank’s assets and reputation by performing rigorous due diligence on the customer and their business

To be successful in this role you should meet the following requirements:

• Experience of delivering excellent customer service


• The ability to build strong relationships with colleagues, customers and your local community


• An understanding of different business types and structures


• Excellent communication skills: both written and verbal


• Experience being a contributor to team productivity and meeting objectives


• Experience in identifying risks and the ability to make rational decisions based on relevant information


• Good time management to drive networking with potential customers, along with undertaking face to face and digital appointments to support customers’ needs

 Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500