Business Success Specialist

Business Success Specialist

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace? 

ABOUT US

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further. 

We do this by creating award-winning software and working with our customers and employees to produce solutions that work. 

We’re a passionate bunch who challenge the ordinary and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

Currently based at Floor 15th & 16, No.2 Circle Square, 1 Symphony Park, Manchester M1 7FS.

RESPONSIBILITIES

The Business Success Specialist will serve as a pivotal member of the Business Success team, supporting the Business Success Architect with both strategic and tactical initiatives. This role combines pre-sales support, post-sales analysis, and cross-functional collaboration to ensure exceptional customer outcomes and successful project delivery. By engaging with customers and internal teams, the Business Success Specialist will drive innovation, optimize processes, and ensure alignment between customer needs and company objectives.

You will work closely with the Customer Success Manager to manage any escalations from the Customer Success Team and align our product team with customer needs. You will report to our Business Success Architect to support Autocab with our key business objectives to achieve the following: 

JOB REQUIREMENTS

Business Success Strategy & Engagement

• Pre-Sales Support: Actively participate in pre-sales activities for large fleet acquisitions, bringing a professional, creative approach to aid in concluding sales and building trust with potential clients.


• Post-Sales Gap Analysis: Conduct comprehensive gap analyses for large-scale projects to ensure accurate understanding of customer requirements and seamless onboarding.

Project Oversight

• Steering Meetings: Attend steering committee meetings for critical projects, monitoring progress and making adjustments as needed to keep projects on track.


• Approval Gate for Development Requests: Act as a primary approval gate for all development requests during project delivery. Assess and validate requests, working closely with development teams to ensure projects align with customer needs and company goals.


• Requirements Scoping & Specification: Where necessary, work with the development team to scope out customer requirements, ensuring the specifications meet both technical standards and customer needs.

Cross-Functional Collaboration

• Product Development Partnership: Collaborate closely with the product team to align current and future product offerings with customer needs, providing feedback to improve existing solutions.


• Innovation Hub Management: Assist the product team in managing the Innovation Hub, triaging feature requests and proactively explaining to customers why certain requests may not be implemented, focusing on high-value solutions.


• Project Delivery: work closely with the onboarding team to identify and pre-empt any issues and pro-actively resolve matters arising during the project delivery.


• Customer Success Escalations: Manage escalations from the Customer Success Team where needed

CORE WORKING HOURS

• 
  9am - 5pm, Monday – Friday
  


• 
  Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays

BENEFITS

From day one:

• 
  25 days’ holiday (plus bank holidays) per annum
  


• 
  Company
  pension scheme with Royal London


• 
  Life Assurance - 24/7 life cover, 2x your basic salary
  


• 
  Bonusly
  reward and recognition platform 


• 
  Monthly Uber Eats vouchers


• 
  Free breakfast on office days


• 
  24/7 confidential
  Employee Assistance Programme  


• 
  Access to Help@Hand which provides virtual GP, physio and mental health support services


• 
  Office social area, which includes pool, foosball, and table tennis tables
  

After passing probation:

• 
  Medical insurance with Vitality


• 
  Subsidised travel scheme to commute into the office


• 
  L&D Scheme to offer further qualifications, courses and training


• 
  Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world 


• 
  Enhanced leave policies including family leave and sickness leave

ABOUT YOU

We have five core values which we live and breathe by. These go way beyond a list;
they’re
baked into the fabric of our interactions and are used to drive growth across our business.

You will need to:

• 
  Be customer
  centric; put customers first, valuing their opinions and listening to their feedback. 


• 
  Adopt a collaborative approach to working; have
  strong team working and listening skills to help yourself, your team, and Autocab 
   


• Have a flexible approach to your work; have an adaptable mind set,
  be a
  proactive
  problem solver and think outside the box. 


• 
  Have a passionate
  and personable nature; be creative and confident in your work. Comfortable with building rapport with customers and the team. 


• Have an honest style of communication by being transparent and clear in everything you do.
   

If you are looking for a new challenge and keen to make a difference, come and join the Autocab team.